The 7 Best Ideas for Community Engagement
Community Management

The 7 Best Ideas for Community Engagement

For B2B communities to thrive and grow—engagement is essential.  No matter your type of community, it’s important to give your members a sense of purpose and a reason to keep coming back. But sometimes it’s hard to know where to start.  That’s why we’ve rounded up these seven strategies for kickstarting engagement in your community. […]

Your Go-To Guide to B2B Community Management [2024]
Community Management

Your Go-To Guide to B2B Community Management [2024]

Online communities are a hot-button topic for B2B leaders, and it’s easy to see why.  Developing an active digital space not only helps achieve greater revenue and sales—it also enables businesses to boost brand loyalty and customer retention by fostering meaningful relationships.  These relationships help uncover strategies for growth and innovation, by tapping into exactly […]

How to Unlock Customer Success in Your B2B SaaS Company
Community Management

How to Unlock Customer Success in Your B2B SaaS Company

→ Turn customers into product advocates, and activate retention and growth with our playbook here. ← Your customer success strategy could be what your B2B SaaS company needs to get to that next stage of growth. That’s because they impact every aspect of business — from customer retention and customer lifetime value to the reputation […]

Why Creating an Online Community is Key to Customer Retention
Uncategorized

Why Creating an Online Community is Key to Customer Retention

Check out the complete guide on community-led customer retention at Zapnito’s Community. It is free to register! Winning new business. There’s no feeling like it.  But just as—if not more—important is keeping that business.  If you can’t retain customers, you’ll never grow. It’s like pouring sand into a bucket with holes.  And eventually it can […]

Everything You Need to Know About Online Communities
Community Management

Everything You Need to Know About Online Communities

For decades, community has been the heart and soul of the internet. Trends come and go, but one constant is our desire to connect with others around the world. Today, as our trust in traditional sources of online community continues to be eroded by misinformation, commercialization, and abuse, internet users are abandoning social media in […]

Announcement: Zapnito and Springer Nature Extend Partnership
Knowledge Communities

Announcement: Zapnito and Springer Nature Extend Partnership

Zapnito announces that global academic publisher, Springer Nature will be expanding its 7-year partnership with the all-in-one platform provider, built to power community led- growth. Charles Thiede, CEO and Co-Founder of Zapnito, adds: Springer Nature has always been ahead of the curve in terms of innovation, and really illustrates what’s possible with online communities. They’ve […]

Community-led growth: what it is and how to apply it in your business
Community-Led Growth

Community-led growth: what it is and how to apply it in your business

Community-led growth is not something new, but how you actually implement it in your business makes all the difference in its ultimate impact. Your online community can boost acquisition, product adoption, customer retention and ultimately create brand advocates to create lasting growth. You may have already created an online community, or you may be starting […]

How to Reduce Drop-off Rates With an Online Community
Community-Led Growth

How to Reduce Drop-off Rates With an Online Community

We’ve all experienced the frustration of drop-off. The ‘hot lead’ that cools off unexpectedly. The exciting demo session that results in radio silence. The subscription that doesn’t renew, the member that doesn’t participate, the free trial that never gets used. There are lots of reasons for all of the above. Some you can control, others […]

Online Community Trends 2023: Insights & Predictions
Community Management

Online Community Trends 2023: Insights & Predictions

In many ways, 2022 was a year of widespread resetting. Societal, Governmental, economic, and technological changes brought about new opportunities and challenges for business leaders. In 2023, we will see a more pragmatic approach with organisations consolidating the many shifts made in 2022, into long-term business operations (the rise of hybrid work is a good […]

Live Workshop: The Pathways To Community-Led Growth
Community Management

Live Workshop: The Pathways To Community-Led Growth

Your community can be the key to growing your business, but only if you are able to effectively guide your members from Acquisition to Adoption, Retention to Advocacy. Join Zapnito’s CEO and Founder, Charles Thiede, and other community leaders for an exclusive workshop on how to make sure your business has the foundations in place […]

A virtuous cycle: Building a sustainable foundation for customer advocacy
Knowledge Communities

A virtuous cycle: Building a sustainable foundation for customer advocacy

In today’s always-on culture, word literally travels instantly. Whatever your customers are saying about you can spread beyond their friends and family, across the world, with just a few clicks. That’s why customer advocacy is so important, especially for knowledge brands that largely rely on their reputation as experts to find new customers and grow […]

1 / 2