Maximize customer lifetime value with community knowledge sharing
Build your brand's community platform with Zapnito to drive customer engagement and retention at scale. Connect customers to the right trusted knowledge and people — at the right time
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What makes Zapnito different?
More than ever, your customers demand instant, trusted knowledge. Zapnito helps your brand provide a one-stop destination for personalized knowledge sharing experiences.
Personalization & collaboration
Guide individual members to the knowledge and people that will help them succeed
Manage unlimited groups or multiple communities in a single custom branded online platform
Drive ROI with a 360° view of member engagement
Focus on impact with strategic advice from our UK-based team
Drive frequent and valuable customer engagement
Consolidate tools and provide a single destination for customers to access the knowledge they need to succeed. Create more valuable brand touchpoints by connecting customers to their peers.
Empower customers to find and contribute expertise
Give customers everything they need to share personal expertise and help each other troubleshoot challenges. Leverage community participation to enhance every stage of the customer lifecycle.
Capture feedback and data to benefit your entire business
Centralize where you exchange ideas with customers to improve your product or service. Take full control of your community engagement data to identify opportunities to maximize retention and growth.
Power community engagement to unlock 23% more revenue per customer
increase in likelihood to buy as an active community member
increase in engagement with educational content
decrease in likelihood to churn as an active community member
increase in NPS score with Zapnito-powered community
Why do industry leading brands trust Zapnito?
From private groups to multi-brand communities — scale-ups and enterprise businesses trust Zapnito as their tech partner to power community-led growth.
Customize your design and layout
Build a one-of-a-kind community experience that is simple to navigate and matches your brand guidelines
Streamline community management
Eliminate spam and create positive member habits with easy-to-manage workflows, moderation and member permissions
Connect your existing tech stack
Sync data between tools, automate manual tasks and create a seamless user experience between branded platforms with SSO
Protect customer privacy
We're committed to ensuring security and compliance. Zapnito is GDPR and CCPA ready
“We are treating our community as the glue around our other products moving forward. In 6 months, our product adoption rate has increased by 21%.”Evan Brennan-Johnson Communications Manager NPSx, Bain & Company
“The support from the Zapnito team is great - there is always someone to advise on community strategy and provide expert opinion.”Victoria Hart Community Manager, Mark Allen Group
“Setting up Zapnito was a quick and straightforward process. The Zapnito team delivers excellent and proactive customer service, enhancing overall experience with the platform.”Charles Andrew Revkin Senior Digital Strategy Manager, UICC
“The platforms look and feel is unique to us and we have been able to evolve it as our community has grown.”Sherilyn Shackell Founder & CEO, The Marketing Academy