Maximize customer lifetime value with community knowledge sharing

Build your brand's community platform with Zapnito to drive customer engagement and retention at scale. Connect customers to the right trusted knowledge and people — at the right time

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What makes Zapnito different?

More than ever, your customers demand instant, trusted knowledge. Zapnito helps your brand provide a one-stop destination for personalized knowledge sharing experiences.

Personalization & collaboration

Guide individual members to the knowledge and people that will help them succeed

Scalability

Manage unlimited groups or multiple communities in a single custom branded online platform

Advanced analytics

Drive ROI with a 360° view of member engagement

Expert guidance

Focus on impact with strategic advice from our UK-based team

What can I achieve with Zapnito?

Drive frequent and valuable customer engagement

Consolidate tools and provide a single destination for customers to access the knowledge they need to succeed. Create more valuable brand touchpoints by connecting customers to their peers.

Features

Discussions
Courses
Events
Notifications
What can I achieve with Zapnito?

Empower customers to find and contribute expertise

Give customers everything they need to share personal expertise and help each other troubleshoot challenges. Leverage community participation to enhance every stage of the customer lifecycle.

Features

Content Authoring
Topics
Member Directories
Advanced Search
What can I achieve with Zapnito?

Capture feedback and data to benefit your entire business

Centralize where you exchange ideas with customers to improve your product or service. Take full control of your community engagement data to identify opportunities to maximize retention and growth.

Features

Analytics & Reporting
Upvotes
Private Rooms
Integrations

Power community engagement to unlock 23% more revenue per customer

Aquisition

50%

increase in likelihood to buy as an active community member

Adoption

40%

increase in engagement with educational content

Retention

30%

decrease in likelihood to churn as an active community member

Advocacy

+12

increase in NPS score with Zapnito-powered community

Why do industry leading brands trust Zapnito?

From private groups to multi-brand communities — scale-ups and enterprise businesses trust Zapnito as their tech partner to power community-led growth.

Customize your design and layout

Build a one-of-a-kind community experience that is simple to navigate and matches your brand guidelines

Streamline community management

Eliminate spam and create positive member habits with easy-to-manage workflows, moderation and member permissions

Connect your existing tech stack

Sync data between tools, automate manual tasks and create a seamless user experience between branded platforms with SSO

Protect customer privacy

We're committed to ensuring security and compliance. Zapnito is GDPR and CCPA ready

“We are treating our community as the glue around our other products moving forward. In 6 months, our product adoption rate has increased by 21%.”

Evan Brennan-Johnson Communications Manager NPSx, Bain & Company

“The support from the Zapnito team is great - there is always someone to advise on community strategy and provide expert opinion.”

Victoria Hart Community Manager, Mark Allen Group

“Setting up Zapnito was a quick and straightforward process. The Zapnito team delivers excellent and proactive customer service, enhancing overall experience with the platform.”

Charles Andrew Revkin Senior Digital Strategy Manager, UICC

“The platforms look and feel is unique to us and we have been able to evolve it as our community has grown.”

Sherilyn Shackell Founder & CEO, The Marketing Academy