Product overview
The only knowledge sharing platform built to grow and retain your customer community.
Build a custom, one-stop destination for customers to access the knowledge and experts they need at every stage of the customer lifecycle.
Educate customers to get more value out of your products or services.
Connect customers to the right knowledge, experts, and collaborators at the right time to maximize customer lifetime value.
Engage and retain valuable customers for longer.
Support customers to achieve their goals through personalized experiences to build trust, increase loyalty, and reduce churn.
Drive customer loyalty and brand advocacy.
Keep customers engaged through knowledge sharing, make it easy for them to contribute their positive experiences and invite new people to participate.
Help customers help each other solve challenges.
Empower customers to find solutions independently and ask peers for advice, allowing your team to focus on strategy and proactive relationship building.
Everything you need to power knoweldge sharing — at scale.
Today, your customers demand instant access to trusted knowledge. Zapnito puts an end to untargeted, expensive, and fragmented knowledge sharing experiences.
Engagement
All your customer resources, searchable and discoverable — in one place.
From product support to professional guidance, centralize where your customers connect with your brand, experts, and peers.
Management
Become part of your customers’ daily toolkit for success.
Zapnito makes it easy to manage a knowledge sharing experience that’s personalized to each customer and built to serve your business goals.
Data
Make data-driven decisions with advanced platform analytics.
Discover critical customer insights and drive return on investment with a comprehensive analysis of user and group behaviors.
Security
Grow in confidence that sensitive data and user information is secure.
Minimize security risks and build brand confidence with leading security practices and regulatory compliances built into your platform.
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Integrations
Seamlessly integrate tools to drive business impact.
Utilize member data to its full advantage and integrate knowledge sharing experiences across the customer lifecycle.
Support
Get our team’s support from launch and beyond.
Customize your platform quickly and maximize the long-term impact of customer knowledge sharing with our team’s expert guidance.
"We are treating our Zapnito platform as the glue around our other products moving forward — driving value, empowerment, and advocacy."
"The support from the Zapnito team is great - there is always someone to advise on community strategy and provide expert opinion."
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"The platform's look and feel is unique to us and we've been able to evolve it as our community has grown. Within weeks we had thousands enrolled just through word of mouth."
