Everything you need to know about online communities
Community Management

Everything you need to know about online communities

For decades, community has been the heart and soul of the internet. Trends come and go, but one constant is our desire to connect with others around the world. Today, as our trust in traditional sources of online community continues to be eroded by misinformation, commercialization, and abuse, internet users are abandoning social media in […]

Announcement: Zapnito and Springer Nature extend partnership
Knowledge Communities

Announcement: Zapnito and Springer Nature extend partnership

Zapnito announces that global academic publisher, Springer Nature will be expanding its 7-year partnership with the all-in-one platform provider, built to power community led- growth. Charles Thiede, CEO and Co-Founder of Zapnito, adds: Springer Nature has always been ahead of the curve in terms of innovation, and really illustrates what’s possible with online communities. They’ve […]

Community-led growth: what it is and how to apply it in your business
Community-Led Growth

Community-led growth: what it is and how to apply it in your business

Community-led growth is not something new, but how you actually implement it in your business makes all the difference in its ultimate impact. Your online community can boost acquisition, product adoption, customer retention and ultimately create brand advocates to create lasting growth. You may have already created an online community, or you may be starting […]

A practical approach to community-led growth
Community-Led Growth

A practical approach to community-led growth

Community-led growth is fast becoming a powerful and sought-after model for driving sustainable business growth. Yet a lot of what’s been shared about community growth has been theoretical. Based on feedback from our customers, partners and prospects, we recently held a practical community-led growth workshop in London. Here, we’ll discuss the main takeaways of the […]

How to reduce drop-off rates with an online community
Community-Led Growth

How to reduce drop-off rates with an online community

We’ve all experienced the frustration of drop-off. The ‘hot lead’ that cools off unexpectedly. The exciting demo session that results in radio silence. The subscription that doesn’t renew, the member that doesn’t participate, the free trial that never gets used. There are lots of reasons for all of the above. Some you can control, others […]

Online Community Trends 2023: Insights & Predictions
Community Management

Online Community Trends 2023: Insights & Predictions

In many ways, 2022 was a year of widespread resetting. Societal, Governmental, economic, and technological changes brought about new opportunities and challenges for business leaders. In 2023, we will see a more pragmatic approach with organisations consolidating the many shifts made in 2022, into long-term business operations (the rise of hybrid work is a good […]

A virtuous cycle: Building a sustainable foundation for customer advocacy
Knowledge Communities

A virtuous cycle: Building a sustainable foundation for customer advocacy

In today’s always-on culture, word literally travels instantly. Whatever your customers are saying about you can spread beyond their friends and family, across the world, with just a few clicks. That’s why customer advocacy is so important, especially for knowledge brands that largely rely on their reputation as experts to find new customers and grow […]

Strategies for building strong online communities
Community Management

Strategies for building strong online communities

”Culture is the name for what people are interested in, their thoughts, their models, the books they read and the speeches they hear’‘ – Walter Lippmann Think about the best communities you’ve come across, what do they have in common? They could do a number of things, like unite a group of people around a […]

Executive Breakfast: Growth during the recession
Community Management

Executive Breakfast: Growth during the recession

A recession appears inevitable in many parts of the world, but history shows that your business doesn’t have to suffer. During the recessions of 1980, 1990, and 2000, there were stark differences between the 17% of companies that performed badly and the 9% that thrived. What did the strong performers do differently? They doubled down on […]

How to find new revenue streams in your online community
Community Management

How to find new revenue streams in your online community

In the current climate, many organizations are looking at ways to diversify their revenue as a way to ensure business continuity, growth, and agility as the market fluctuates wildly. That has led many business leaders to wonder how to create another revenue stream that aligns with their existing product or service. A key way to […]

The science of building a STM community
Knowledge Communities

The science of building a STM community

When you look at a successful STM community, it can seem as though it has sprung up by magic. The audience is engaged and interacting, conversations are happening, users are networking…it’s all there: a thriving, exciting community. If you’re looking to those communities – like Springer Nature’s – and wondering why your own has yet to reach […]

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