Choose a plan for your community
Starter
Everything you need to establish a successful customer community
Starting from
£1,250 $1,600 €1,460 / mo
(Billed yearly)
- Unlimited members (forever)
- All core engagement features
- Community analytics
- Zapier integrations
- Custom branding
- 1-on-1 platform training
Scale
Full platform and strategic support to drive impact at scale
Tailored solution
Custom
(Billed yearly - Member-based pricing available)
- Unlimited members (forever)
- Everything in the Starter plan
- Courses
- SSO
- Remove 'Built with Zapnito'
- Dedicated Community Success Team
Enterprise
Everything you need to manage multiple communities on a single platform
Tailored solution
Custom
(Billed yearly - Member-based pricing available)
- Unlimited members (forever)
- Everything in the Scale plan
- Multi-community structure
- Bespoke customization
- Custom integrations
- Migration support
Engagement
User / Organisation Profiles
Discussions
Articles
Native Video
Document Upload
Topics
Badges & Tags
Event Listings
Member Directories
Advanced Search
@Mentions
Courses
Private Messaging
Management
Custom Branding
Custom Domain
Custom Groups
Public/Private Rooms
Custom Registration
Notifications
Email Newsletters
Drag & Drop Homepage Builder
Sidebar Builder
Moderation Rules
SEO Settings
Member Invites
Internal & External Embeds
Hidden Profiles
Remove 'Built by Zapnito'
Advertising & paid membership
Campaign links
SSO (Single sign-on)
Social sign-in
Branded mobile app
Multi-community structure
Data
Analytics dashboards
Cookie consent manager
Data import / exports
Custom analytics
Security
GDPR & CCPA Compliance
Password strength
SSL certificate
Audit logs
Integrations
500+ integrations with Zapier
Google Analytics and Tag Manager
Standard direct integrations
Custom integrations
Data warehouse feed
Support
All Zapnito Community resources
1-on-1 platform training
UK-based dedicated Community Success Team
Strategy check-ins
Strategy workshops
Enhanced implementation support
Custom design & page builds
Migration support
Community management support
Frequently Asked Questions
Can I change my pricing plan at any point during the year?
Of course. Our pricing scales with your community's success. Contracts renew annually. Our pricing works based on active community members so if you reach a new member pricing band, you can easily upgrade mid-year by paying the difference in annual price pro-rata to the number of months remaining for that year.
Where is the community data stored physically?
We store data in data centers located in the East Coast of the United States with AWS.
What payment options does Zapnito offer?
Zapnito issue invoices and payment is by BACS bank transfer. If required we can arrange for payment by credit card. We can accept cheques but will wait until they are cleared before providing any services.
What are Zapnito's payment terms?
Payment in full without deduction or set-off, in cleared funds, within 30 days of the date of each invoice. If full payment is not received then Zapnito can withdraw provision of the service.
Do you offer any discounts for non-profits?
We are happy to discuss discounts for non-profits – please do contact us to discuss your needs and we will see if we can help.
Does Zapnito offer refunds?
No, except at our discretion.