Choose a plan for your community

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Starter

Everything you need to establish a successful customer community

Starting from

£1,250 $1,600 €1,460 / mo

(Billed yearly)

  • Unlimited members (forever)
  • All core engagement features
  • Community analytics
  • Zapier integrations
  • Custom branding
  • 1-on-1 platform training
Get Started

Scale

Full platform and strategic support to drive impact at scale

Tailored solution

Custom

(Billed yearly - Member-based pricing available)

  • Unlimited members (forever)
  • Everything in the Starter plan
  • Courses
  • SSO
  • Remove 'Built with Zapnito'
  • Dedicated Community Success Team
Speak to sales

Enterprise

Everything you need to manage multiple communities on a single platform

Tailored solution

Custom

(Billed yearly - Member-based pricing available)

  • Unlimited members (forever)
  • Everything in the Scale plan
  • Multi-community structure
  • Bespoke customization
  • Custom integrations
  • Migration support
Speak to sales

Engagement

User / Organisation Profiles

Starter Yes
Scale Yes
Enterprise Yes

Discussions

Starter Yes
Scale Yes
Enterprise Yes

Articles

Starter Yes
Scale Yes
Enterprise Yes

Native Video

Starter Yes
Scale Yes
Enterprise Yes

Document Upload

Starter Yes
Scale Yes
Enterprise Yes

Topics

Starter Yes
Scale Yes
Enterprise Yes

Badges & Tags

Starter Yes
Scale Yes
Enterprise Yes

Event Listings

Starter Yes
Scale Yes
Enterprise Yes

Member Directories

Starter Yes
Scale Yes
Enterprise Yes

Advanced Search

Starter Yes
Scale Yes
Enterprise Yes

@Mentions

Starter Yes
Scale Yes
Enterprise Yes

Courses

Starter No
Scale Yes
Enterprise Yes

Private Messaging

Starter No
Scale Yes
Enterprise Yes

Management

Custom Branding

Starter Yes
Scale Yes
Enterprise Yes

Custom Domain

Starter Yes
Scale Yes
Enterprise Yes

Custom Groups

Starter Yes
Scale Yes
Enterprise Yes

Public/Private Rooms

Starter Yes
Scale Yes
Enterprise Yes

Custom Registration

Starter Yes
Scale Yes
Enterprise Yes

Notifications

Starter Yes
Scale Yes
Enterprise Yes

Email Newsletters

Starter Yes
Scale Yes
Enterprise Yes

Drag & Drop Homepage Builder

Starter Yes
Scale Yes
Enterprise Yes

Sidebar Builder

Starter Yes
Scale Yes
Enterprise Yes

Moderation Rules

Starter Yes
Scale Yes
Enterprise Yes

SEO Settings

Starter Yes
Scale Yes
Enterprise Yes

Member Invites

Starter Yes
Scale Yes
Enterprise Yes

Internal & External Embeds

Starter Yes
Scale Yes
Enterprise Yes

Hidden Profiles

Starter Yes
Scale Yes
Enterprise Yes

Remove 'Built by Zapnito'

Starter No
Scale Yes
Enterprise Yes

Advertising & paid membership

Starter No
Scale Yes
Enterprise Yes

Campaign links

Starter No
Scale Yes
Enterprise Yes

SSO (Single sign-on)

Starter No
Scale & Enterprise OAuth & SAML as standard. Custom as add-on

Social sign-in

Starter No
Scale & Enterprise Facebook, LinkedIn or X

Branded mobile app

Starter No
Scale & Enterprise Add-on

Multi-community structure

Starter No
Scale No
Enterprise Yes

Data

Analytics dashboards

Starter Yes
Scale Yes
Enterprise Yes

Cookie consent manager

Starter Yes
Scale Yes
Enterprise Yes

Data import / exports

Starter Yes
Scale Yes
Enterprise Yes

Custom analytics

Starter No
Scale & Enterprise Add-on

Security

GDPR & CCPA Compliance

Starter Yes
Scale Yes
Enterprise Yes

Password strength

Starter Yes
Scale Yes
Enterprise Yes

SSL certificate

Starter Yes
Scale Yes
Enterprise Yes

Audit logs

Starter No
Scale Yes
Enterprise Yes

Integrations

500+ integrations with Zapier

Starter Yes
Scale Yes
Enterprise Yes

Google Analytics and Tag Manager

Starter Yes
Scale Yes
Enterprise Yes

Standard direct integrations

All plans Add-on

Custom integrations

Starter No
All plans Add-on

Data warehouse feed

Starter No
All plans Add-on

Support

All Zapnito Community resources

Starter Yes
Scale Yes
Enterprise Yes

1-on-1 platform training

Starter Yes
Scale Yes
Enterprise Yes

UK-based dedicated Community Success Team

Starter No
Scale Yes
Enterprise Yes

Strategy check-ins

Starter Quarterly
Scale Monthly
Enterprise Monthly

Strategy workshops

Starter No
Scale & Enterprise Add-on

Enhanced implementation support

Starter No
Scale & Enterprise Add-on

Custom design & page builds

Starter No
Scale & Enterprise Add-on

Migration support

Starter No
Scale & Enterprise Add-on

Community management support

Starter No
Scale & Enterprise Add-on

Frequently Asked Questions

Can I change my pricing plan at any point during the year?

Of course. Our pricing scales with your community's success. Contracts renew annually. Our pricing works based on active community members so if you reach a new member pricing band, you can easily upgrade mid-year by paying the difference in annual price pro-rata to the number of months remaining for that year.

Where is the community data stored physically?

We store data in data centers located in the East Coast of the United States with AWS.

What payment options does Zapnito offer?

Zapnito issue invoices and payment is by BACS bank transfer. If required we can arrange for payment by credit card. We can accept cheques but will wait until they are cleared before providing any services.

What are Zapnito's payment terms?

Payment in full without deduction or set-off, in cleared funds, within 30 days of the date of each invoice. If full payment is not received then Zapnito can withdraw provision of the service.

Do you offer any discounts for non-profits?

We are happy to discuss discounts for non-profits – please do contact us to discuss your needs and we will see if we can help.

Does Zapnito offer refunds?

No, except at our discretion.