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Starter

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Contact us for a quote
Everything you need to create a thriving expert community.
  • 5 team members
  • 5,000 registered users
  • Email and live chat support

Starter includes:

  • Content management
  • User management
  • Basic theming
  • Standard analytics
  • Member networking
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Enterprise

Let's talk
Contact us for a quote
Fully custom solution for multiple communities, with many integration points.
  • Multiple communities
  • Unlimited team members
  • Unlimited registered users
  • Dedicated account manager
  • In-person support

Everything in corporate, plus:

  • Fully custom design
  • Custom analytics integration

All plans include...

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Expert networking

Community and interaction features which highlight experts and let them talk directly to users.
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Expert profiles

Showcase individual experts and organisations, with a dedicated profile that highlights expertise, interests and contributions to your network.
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Intuitive content authoring

Produce beautiful multimedia content, with tools designed to make it easy for everyone.
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Rooms

Facilitate discussion around a topic or event. Rooms can be open to all or a closed to a particular group.
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Commenting and conversations

Encourage discussion with straightforward commenting and conversation tools.
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Questions & answers

Ignite conversations within your community, drive engagement and generate feedback.

Frequently asked questions

Are these the only plans available or can we mix and match?

We try to be as flexible as possible for our customers and we’re very happy to put together a bespoke package which meets your needs.

Do you offer any discounts for charities or startups?

We are happy to discuss discounts for charities and startups - please do contact us to discuss your needs and we will see if we can help.

What exactly are the different levels of design customisation?

We work with you to encapsulate your branding - from the core look and feel, to creating bespoke assets and features.

Does Zapnito offer refunds?

No, except at our discretion.

Does Zapnito provide free trials?

No. However, if you want something visual to show to others within your business, or to clients, we can discuss creating a prototype for you. Or if you’d simply like to get a feel for Zapnito’s platform, you can join our own community.

Can we upgrade during the year?

Yes. Contracts renew annually. You can upgrade mid-year by paying the difference in annual price pro-rated to the number of months remaining for that year.

What payment options does Zapnito offer?

Zapnito issue invoices and payment is by BACS bank transfer. If required we can arrange for payment by credit card. We can accept cheques but will wait until they are cleared before providing any services.

What are Zapnito’s payment terms?

Payment in full without deduction or set-off, in cleared funds, within 30 days of the date of each invoice. If full payment is not received then Zapnito can withdraw provision of the service.

Compare features

Users

Starter
Corporate
Enterprise
Team members
Set up team members with full admin rights
Starter
Up to 5
Corporate
Negotiable
Enterprise
Unlimited
Registered users
How many users can register to your community
Starter
Up to 3,000
Corporate
Unlimited
Enterprise
Unlimited

Customisation

Starter
Corporate
Enterprise
Homepage
Tailor your homepage to your needs
Starter
Drag & drop builder
Corporate
Starter + code snippets
Enterprise
Corporate + bespoke landing page
Theming
The level of design customisation
Starter
Basic
Corporate
Advanced
Enterprise
Bespoke
Design service
We will design and present interactive prototypes of your community
Starter
Additional cost
Corporate
Available at set up
Enterprise
Available as needed
Custom domain name
Set up a custom domain or subdomain for your community
Starter
Included
Corporate
Included
Enterprise
Included

Support

Starter
Corporate
Enterprise
Email & live chat support
Hands-on support from our team
Starter
1 hour per month
Corporate
Up to 4 hours per month
Enterprise
Unlimited
Customer success support
We can help you get the most out of your community
Starter
Hands-on set up and support
Corporate
1 day set up workshop
Enterprise
Dedicated account manager
Feature announcements
Keep informed with the latest platform updates
Starter
Email
Corporate
Email
Enterprise
Email + account manager
Update and feedback meetings
Periodic face-to-face updates with our customer success team
Starter
Annually
Corporate
Quarterly
Enterprise
Monthly
Training & best practice guidance
Access to training materials on our own community
Starter
Access to online materials
Corporate
Starter + in-person training at set up
Enterprise
Corporate + ongoing in-person training

Content Management

Starter
Corporate
Enterprise
Post authoring
Creat written articles, the basic building block of expertise
Starter
Corporate
Enterprise
Multimedia content
Produce beautiful multimedia content, with native video hosting and PDF publishing
Starter
Corporate
Enterprise
Content liking
Give your experts a virtual pat on the back
Starter
Corporate
Enterprise
Sharing
Share your community with the wider world
Starter
Corporate
Enterprise
Premium content
Mark high-value content for the community-only
Starter
Corporate
Enterprise
Editor's picks/highlights
Editorially promoted content
Starter
Corporate
Enterprise
Customisable taxonomy
Create unlimited channels to post your content into
Starter
Corporate
Enterprise
Automatic content alerts
Automatically-generated newsletters and publish alerts
Starter
Corporate
Enterprise
Bitly integration
Automatically shorten and track links to your content
Starter
Corporate
Enterprise
Badging
Apply badges to give another dimension to your taxonomy
Starter
Corporate
Enterprise
AMP support
Support for Google's Accelerated Mobile Pages
Starter
Corporate
Enterprise

Networking

Starter
Corporate
Enterprise
Expert profiles
Create fully-featured profiles for your experts
Starter
Corporate
Enterprise
Expert directories
Organise your experts with searchable directories
Starter
Corporate
Enterprise
Conversations
Hold discussions with your community around your topics
Starter
Corporate
Enterprise
Commenting
Allow users to comment on your content with full moderation tools
Starter
Corporate
Enterprise
Q&A
Allow members to put questions to your experts
Starter
Corporate
Enterprise
Rooms
Self-contained groups around specific topic
Starter
Corporate
Enterprise
Company profiles
Allow organisation to create profiles
Starter
Corporate
Enterprise
Company directories
Fully-searchable directories of organisations
Starter
Corporate
Enterprise
Private rooms
Create invite-only rooms, visible only to its members
Starter
Corporate
Enterprise
Video panels
Host virtual panel discussions and publish directly to your community
Starter
Corporate
Enterprise
Hidden profiles
Enable your users to remain private if they wish
Starter
Corporate
Enterprise

User management

Starter
Corporate
Enterprise
User management
A suite of tools to manage and grow your community
Starter
Corporate
Enterprise
Member invitations
Grow your community with our community invite system
Starter
Corporate
Enterprise
Bulk user import
Instantly mass-invite existing customers into your community
Starter
Corporate
Enterprise
Social sign in
Offer easy sign in and registration options via social media
Starter
Corporate
Enterprise
Data protection
Stay compliant with customisable data protection statements
Starter
Corporate
Enterprise
Invitation API
Hook up our platform to your own subscription systems
Starter
Corporate
Enterprise
Custom registration fields
Custom fields for additional registration information
Starter
Corporate
Enterprise
SAML support
Offer institutional sign in options
Starter
Corporate
Enterprise
Configurable user groups and permissions
Control what your users can do with permission groups
Starter
Corporate
Enterprise
Custom SSO
Sign in through your own membership systems
Starter
Corporate
Enterprise

Video Panels

Starter
Corporate
Enterprise
Panel discussions
Invite up to 6 experts into a virtual panel discussion
Starter
Corporate
Enterprise
Recording
Record video panels and publish to the community
Starter
Corporate
Enterprise
Download recording
Download a copy of your discussion for your own use
Starter
Corporate
Enterprise

Courses

Starter
Corporate
Enterprise
Courses
Create structured content using content from your community
Starter
Corporate
Enterprise
Certification & progress tracking
Keep a track of student's progress and provide certification upon completion
Starter
Corporate
Enterprise
Access control
Control who has access to your courses by IP range
Starter
Corporate
Enterprise
E-Commerce
Monetise your course with e-commerce integration via Braintree
Starter
Corporate
Enterprise

Configuration

Starter
Corporate
Enterprise
SEO
Manage basic SEO settings to help ensure your community is visible on the web
Starter
Corporate
Enterprise
Custom pages
Create custom static pages
Starter
Corporate
Enterprise
Code snippets
Drop snippets of HTML/Javascript code to enhance your user's experience
Starter
Corporate
Enterprise
Google Ad Manager integration
Monitise your community with banner advertising via Google Ad Manager
Starter
Corporate
Enterprise