Transform your members into an active community
Add unparralled value to your membership offering with a single branded online platform dedicated to year-round learning, collaboration and knowledge sharing
Zapnito modernizes how membership brands and associations create an end-to-end community experience
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Too many member communities are managed with multiple legacy tools designed for other purposes
- Community members cannot access the knowledge they need, when they need it
- Community managers have limited control over data and the customer experience, making it hard to create measurable impact
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Zapnito centralizes where your members learn, share and connect to drive Community-Led Growth
- Full capabilities of an enterprise-grade customer community platform
- Expert support to deliver a community strategy based on your priority business objectives
Give your members an outstanding community experience and your business a platform to scale
Improve discoverability and conversion
- Attract new visitors by hosting authentic discussions and convert them to become members with custom CTAs and payment integrations
- Leverage zero-party data to put each member on a personalized pathway through your best resources and events
- Centralize all your lead nurture activities to track intent to become a member with analytics and custom event triggers
Improve self-service and member education
- Create intuitive knowledge base and member onboarding courses to clearly show the value of your member experience
- Create new opportunities for revenue generation with gated and paid content
- Create a seamless experience between your community and other branded products with SSO, federated search and embeddable widgets
Improve member satisfaction and quality of feedback
- Create open and private rooms for custom groups to simplify product announcements, support, ideation and feedback
- Identify and proactively support your most and least engaged customers with community analytics
- Matchmake members to offer community-as-a-service and provide unrivalled value on top of your existing product
Improve referrals and reviews
- Create private rooms and discussions for your most engaged members to test ideas, incentivise referrals and develop new educational content
- Reduce customer acquisition costs and scale community growth with 2-click inviting and sharing
- Give your best customers and their team members a platform to share their successes with custom authoring and admin settings
Purpose built solutions for leading membership brands and associations
Hybrid events
Collect registrations for your virtual and in-person events in one place and bring together expert speakers, attendees and sponsors to drive discussion and networking before and after
Community analytics
Our community data platform has in-built, real-time and customizable analytics tools including more than 20 reports to help understand the members and content driving engagement
Multi-network communities
Set up unlimited groups such as ambassadors, partners, thought leaders or VIP members to control what content, discussions, announcements, resources and contacts each community member can access over time
SEO optimisation
Empower members to share premium user generated content and drive focussed, authentic discussions to improve discoverability on search engines
Community-as-a-service
Member directories, networking and payment integrations allow you business create new revenue streams by monetizing member matchmaking
Knowledge base and courses
Build an intuitive self-serve experience where members can quickly find answers to their questions and turn your best content into courses to breakdown complex subjects and track member education
Connect your community platform to the tools your business already uses
From CRM to analytics, Zapnito’s native and custom integrations ensure your community takes your member experience and insight to the next level
