Your privacy is important to Zapnito. This privacy notice provides information about the personal information that Zapnito collects, the ways in which Zapnito uses that personal information and your rights. Zapnito Ltd (“Zapnito”, “we” or “us”) is the data controller of the personal information collected via or in connection with our products, services, zapnito.com and community.zapnito.com (the “Website”).

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What personal information do we collect about you?

Zapnito collects personal information from you when you provide it to us directly and through your use of the Website. This information may include the following kinds of personal information:

• information collected automatically about your use of the Website using cookies and other tracking technologies (e.g. what pages you visit and the time and date of your visit). We may also collect information about the device you use to access the Website;
• information that you provide for the purpose of registering or creating a user account with the Website, (e.g. your name, email address, phone number, job title, company name, user credentials and country);
• information you provide to us in order to sign up for our newsletters or to receive a demo of our services (e.g. your name, email address, phone number and company)
• information you provide in order to participate in the Website’s chatrooms (“Rooms”) and discussion boards (e.g. your comments and messages);
• records of your interactions with us (e.g. if you ask us a question on the ‘Chat’ function or if you interact with us on social media);
• any other information that you provide to Zapnito or which is necessary for us to process in order to provide and maintain the Website.

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What do we use this personal information for?

Depending on how you use our Website, your interactions with us, and the permissions you give us, Zapnito may use your personal information to:

• administer, maintain, and enable access to and usage of the Website (to enable our contract/terms);
• personalise the Website for you and to show you content we think you will be most interested in, based on your browsing activity or user account information (based on your consent);
• send you marketing communications and to show you targeted advertising where we have your consent or are otherwise permitted to do so (based on your consent);
• comply with our legal and regulatory obligations;
• to monitor and analyse and monitor its usage of the website, carry out market research on comments/feedback, and
• for security purposes, to investigate fraud and secure  ourselves and third parties. These activities are based on our legitimate interests and to ensure we can provide the best services and customer experience.

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Who do we share your personal information with?

Zapnito may share your personal information with third parties in the following circumstances:

• with our suppliers and service providers where they provide services to us which involves them handling personal information on our behalf (e.g. if we use service providers to send email marketing, manage data hosting, manage cloud computing and make use of analytics providers services);
• with our professional and legal advisers where Zapnito requires professional advice;
• with third parties engaged in fraud detection or prevention;
• with law enforcement or other governmental authorities;
• in the event that we sell any business assets, the personal information of our customers may be disclosed to a potential buyer. In this event, we will make reasonable attempts to ensure the buyer will be bound by the terms of this privacy notice;
• to the extent that Zapnito is required to disclose the personal information by law, for instance, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights.

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Securing your personal information

Zapnito will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information and will store all the personal information we process on our secure servers.

Information relating to electronic transactions entered into via the Website will be protected by encryption technology.

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Storage and Cross-border data transfers

We use service providers based around the world. Consequently, your personal information may be processed in countries outside of Europe, including in countries where you may have fewer legal rights in respect of your information than you do under local law. If we transfer personal information to a country outside the UK and the European Economic Area we will, as required by applicable law, ensure that your privacy rights are adequately protected with sufficient legal, technical, and organisational security controls.

We will keep your personal information for as long as we need it for the purposes set out in this privacy notice, and so this period will vary depending on your interactions with us. For example, we may keep a record of correspondence with you (for example if you have made a complaint about our services) for as long as is necessary to protect us from a legal claim. Where we no longer have a need to keep your information, we will delete it. Please note that where you unsubscribe from our marketing communications, we will keep a record of your email address to ensure we do not send you marketing emails in future.  Please contact us if you would like more information about how long your data is retained.

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Marketing

We love to communicate with our customers and so, depending on your marketing preferences, we may use your personal information to send you marketing messages by email, post and via your browser.

If you no longer want to receive marketing communications from us (or would like to opt back in), you can change your preferences at any time by contacting contact@zapnito.com, clicking on the ‘unsubscribe’ link in any email, or updating your settings in your account. If you unsubscribe from marketing, please note we may still contact you with service messages from time to time (e.g. if we need to provide you with information about the services or products you have purchased from us).

You may also see ads for our Website on third party websites, including on social media. These ads may be tailored to you using cookies (which track your web activity, so enable us to serve ads to customers who have visited our Website). Where you see an ad on social media, this may be because we have engaged the social network to show ads to our customers, or users who match the demographic profile of our customers.  In some cases, this may involve sharing your email address with the social network. If you no longer want to see tailored ads you can change your cookie and privacy settings on your browser or via the cookie consent banner for these third party websites.

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Updating this statement

Zapnito may update this privacy notice by posting a new version on this website.

You should check this page occasionally to ensure you are familiar with any changes.

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Your Rights

You may have certain rights in respect of your personal information, including the right to access, restrict further processing of, correct, and delete your personal information. You may also opt-out of the sale or sharing of your personal data, or use of your information by third-parties for advertising.

You also have the right to object to your personal information being used for certain purposes, including to send you marketing. See ‘Marketing’ above, for more details of how to opt-out of marketing.

We will comply with any requests to exercise your rights in accordance with applicable law. Please be aware, however, that there are a number of limitations to these rights, and there may be circumstances where we are not able to comply with your request. To make any requests regarding your personal information, or if you have any questions or concerns regarding your personal information, you should contact us using the details below. You are also entitled to contact your local supervisory authority for data protection.

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Cookies

The Website uses cookies and similar technologies to provide certain functionality, to understand and measure its performance, and to deliver targeted advertising. Please see our Cookie Policy for further information about the cookies we use and how to amend your cookie settings.

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Updating this statement

Zapnito may update this privacy notice by posting a new version on the Website.

You should check this page from time to time to ensure you are familiar with any changes.

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Other websites

The Website contains links to other websites. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee its security as Zapnito is not responsible for the privacy policies or practices of any third party.

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Representation for data subjects in the EU

If you are based in the EU and would like to make a request in relation to your rights, you can contact our EU representative. Please find more information about this here

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Contact Zapnito

Zapnito has appointed Jazzy DPO as our Data Protection Officer. This has been registered with the Information Commissioner’s Office (ICO). If you have any concerns about our use of your personal information or about this privacy policy, please contact our DPO at dpo@zapnito.com or write to us at Zapnito Ltd, 86-90 Paul Street, EC2A 4NE, United Kingdom.

Last updated: 11 September 2024