Engagement features

Keep customers engaged with the right knowledge, at the right time.

Zapnito helps you create valuable new connections, build habit-forming learning experiences and drive customer participation.

Screenshot of Zapnito's Discussions feature on an example customer knowledge sharing platform

Keep your customer community engaged for life.

From customer retention to acquisition, engaging customers with the right knowledge at the right time drives revenue. Zapnito makes this possible in a single platform.

Networking
Create unparalleled value by connecting the right people and organizations.

Help customers solve challenges and reach their goals faster by introducing them to brand experts, thought leaders or fellow customers that can help.

User Profiles
Organization Profiles
Private messaging
Member directories
People search
Screenshot of Zapnito's Profiles feature on an example customer knowledge sharing platform
Discussions
Facilitate purposeful private and public discussions.

Zapnito puts an end to chaotic and overwhelming forums. Discussions are easily organized and moderated creating a go-to destination for customers to ask for help and contribute insights.

Custom discussion types
Upvotes & likes
Nested replies
@Mentions
Advanced moderation
Screenshot example of Zapnito's Discussions and @Mentions feature on an example customer knowledge sharing platform
Courses
Transform content into engaging courses and learning journeys.

Give expert users the ability to easily curate content pieces into step-by-step modules and create habit-forming learning experiences.

Certification
Modules
Tracked progress
Instructors
Notifications
Screenshot of Zapnito's Courses feature on an example customer knowledge sharing platform
Events
Centralize where customers discover online and in-person events.

Improve event attendence and engagement by allowing customers to browse, RSVP and save past or upcoming events in one place.

Event listings
Attendee showcase
Event types
Webinar integration
Screenshot of Zapnito's Events feature on an example customer knowledge sharing platform
Content Management
Streamline how customers search, discover and share content.

Make it easy for customers to access the content they need to succeed and give select members ability to post articles, videos and documents directly to the platform.

Articles
Videos
Documents
Comments
Likes
Multiple contributors
Screenshot of Zapnito's content authoring feature on an example customer knowledge sharing platform

"We are treating our Zapnito platform as the glue around our other products moving forward — driving value, empowerment, and advocacy."

Profile picture - Evan Brennan-Johnson, NPSx by Bain & Co
Evan Brennan-Johnson

"The support from the Zapnito team is great - there is always someone to advise on community strategy and provide expert opinion."

Victoria Hart

"The platform's look and feel is unique to us and we've been able to evolve it as our community has grown. Within weeks we had thousands enrolled just through word of mouth."

Profile picture - Sherilyn Shackwell - The Marketing Academy
Sherilyn Shackell

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