Your collaborative customer knowledge base.

Stop frustrating customers with a static, complex knowledge base. Give them access to the knowledge and experts they need to succeed — in one place.

Screenshot of Zapnito's Room's feature with a example use case of a customer knowledge base

Elevate your customer experience through knowledge sharing.

No two customers are the same. With Zapnito you can better support customers to reach their goals by connecting them to the right knowledge and people.

Centralize knowledge
Combine the best of knowledge base and community experiences — in one platform.

With Zapnito, your knowledge and customer community are unified in one place, empowering customers to effortlessly search, discover, and create knowledge related to their needs and interests.

Articles
Video
Documents
Courses
Events
Discussions
User Profiles
Organization Profiles
Directories
Screenshot of Zapnito's Profiles feature on an example customer knowledge sharing platform
Personalize experiences
Create a self-service experience that’s personalized to every customer.

Easily to manage what knowledge individual and groups of customers have access to with advanced privacy and user permission controls.

Screenshot of Zapnito's content authoring feature on an example customer knowledge sharing platform
Easy to organize
Structure knowledge so its easy to navigate and follow.

Easily organize your knowledge base as it grows by Room, Channel and Topics so customers can follow what’s relevant to them.

Screenshot of Zapnito's analytics feature on an example customer knowledge sharing platform

Create the right experience for every customer mindset

Need

Find an answer to a specific challenge

The solution

Knowledge and profile search

Help every customer find fast solutions to their challenges by searching all existing knowledge and relevant experts.

Screenshot of Zapnito's Search feature on an example customer knowledge sharing platform

Need

Discover knowledge and experts that can support their goals

Solution

Personalized suggestions

Guide customers through toward relevant content, courses, discussions or events based on their personal goals and interests.

Screenshot of Zapnito's content, discussion and course features on an example customer knowledge sharing platform

Need

Help enrich existing knowledge

Solution

Discussions & networking

Leverage participation of individuals and groups to improve the overall quality of knowledge available to everyone.

Screenshot of Zapnito's discussions feature on an example customer knowledge sharing platform

Need

Contribute expertise to support other people

Solution

User-generated content

Enable customers with the right permissions to share articles, videos, and documents directly to your knowledge hub.

Screenshot of Zapnito's content authoring feature on an example customer knowledge sharing platform

Make knowledge sharing your competitive advantage

Zapnito provides a highly secure and easy-to-customize solution that drives impact with less complexity, and lower costs.

Centralize all customer resources.

Scale knowledge sharing faster by engaging your customer community with a single enterprise grade platform.

Articles
Videos
Documents
Discussions
Courses
Events
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Example of Zapnito's engagement capabilities on an example customer knowledge sharing platform

Build a focused, easy-to-navigate experience.

Zapnito’s flexibility allows you to build a platform that can become part of your customers’ daily toolkit for success.

Custom Branding
Custom Domain
Rooms
Pages
Channlels
Group Abilities
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Example of Zapnito's management capabilities on an example customer knowledge sharing platform

Uncover valuable insights and drive ROI.

Zapnito’s advanced analytics give you a clear picture of the activity of individiual customers, groups and communities.

Engagement Dashboards
User Explorer
Data Imports
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Example of Zapnito's data capabilities on an example customer knowledge sharing platform

Keep your content and customers’ data safe.

Zapnito maintains the highest security and compliance standards so you can scale your platform with confidence.

SSO (Single sign-on)
Spam and Profile Moderation
Data Encryption
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Example of Zapnito's security capabilities on an example customer knowledge sharing platform

Connect the tools you already use.

Easily integrate third-party platforms to leverage data and embed knowledge sharing into your customer experience.

Direct Integrations
APIs and Webhooks
Custom SSO
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Example of Zapnito's integration capabilities on an example customer knowledge sharing platform

Get expert support, whenever you need it.

Our team of experts is on hand every step of the way with strategic and technical guidance to help you drive long-term impact.

Dedicated Success Team
Enhanced Services
Zapnito Knowledge Hub
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Image of Zapnito team members to illustrate support services

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