Your collaborative customer knowledge base.
Stop frustrating customers with a static, complex knowledge base. Give them access to the knowledge and experts they need to succeed — in one place.
Elevate your customer experience through knowledge sharing.
No two customers are the same. With Zapnito you can better support customers to reach their goals by connecting them to the right knowledge and people.
Centralize knowledge
Combine the best of knowledge base and community experiences — in one platform.
With Zapnito, your knowledge and customer community are unified in one place, empowering customers to effortlessly search, discover, and create knowledge related to their needs and interests.
Personalize experiences
Create a self-service experience that’s personalized to every customer.
Easily to manage what knowledge individual and groups of customers have access to with advanced privacy and user permission controls.
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Easy to organize
Structure knowledge so its easy to navigate and follow.
Easily organize your knowledge base as it grows by Room, Channel and Topics so customers can follow what’s relevant to them.
Empower customers to help themselves, and each other.
Zapnito is the only platform designed around a Customer Knowledge Sharing Model.
Researcher
Knowledge & Profile Search
Help every customer find solutions to their challenges with access to existing knowledge and relevant experts.
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Learner
Personalized Suggestions
Guide customers through educational journeys, recommending content, courses, or events based on their goals.
Collaborator
Discussion & Networking
Leverage participation of individuals and groups to improve the overall quality of knowledge available to everyone.
Creator
User-Generated Content
Enable customers with the right permissions to share articles, videos, and documents directly to your knowledge hub.
Make knowledge sharing your competitive advantage.
Zapnito provides a highly secure and easy-to-customize solution that drives impact with less complexity, and lower costs.
Centralize all customer resources.
Scale knowledge sharing faster by engaging your customer community with a single enterprise grade platform.
Build a focused, easy-to-navigate experience.
Zapnito’s flexibility allows you to build a platform that can become part of your customers’ daily toolkit for success.
Uncover valuable insights and drive ROI.
Zapnito’s advanced analytics give you a clear picture of the activity of individiual customers, groups and communities.
Keep your content and customers’ data safe.
Zapnito maintains the highest security and compliance standards so you can scale your platform with confidence.
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Connect the tools you already use.
Easily integrate third-party platforms to leverage data and embed knowledge sharing into your customer experience.
Get expert support, whenever you need it.
Our team of experts is on hand every step of the way with strategic and technical guidance to help you drive long-term impact.
Not ready to talk just yet?
Get a video tour of the platform and a complete guide to customer knowledge sharing.
Zapnito is the only platform built to grow and retain your customer community with a personalized knowledge hub experience.
Zapnito Ltd, 86-90 Paul Street,
London, EC2A 4NE, United Kingdom.
