Your all-in-one customer community platform.
Empower customers to access knowledge, connect with peers and learn from experts — in one community platform.
Build a customer community around knowledge sharing.
From product support to professional guidance, bringing the right customers together to share knowledge can drive loyalty and advocacy at scale.
Centralize engagement
Improve education and engagement across the customer lifecycle.
Zapnito allows you to centralize all your community engagement initiatives. With everything one place, you can better connect customers to the knowledge, experts and collaborators they need to reach their goals.
Personalization at scale
Serve the right knowledge, connections and experiences to the right people.
Personalize the experience for every user with group segmentation, privacy and access controls.
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Easy to manage
Manage and scale community operations as you grow.
Zapnito’s configurable, enterprise-grade tech allows you to easily structure and moderate communities of all sizes.
Empower every member of your customer community
Need
Find an answer to a specific challenge
The solution
Knowledge and profile search
Help every customer find fast solutions to their challenges by searching all existing knowledge and relevant experts.
Need
Discover knowledge and experts that can support their goals
Solution
Personalized suggestions
Guide customers through toward relevant content, courses, discussions or events based on their personal goals and interests.
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Need
Help enrich existing knowledge
Solution
Discussions & networking
Leverage participation of individuals and groups to improve the overall quality of knowledge available to everyone.
Need
Contribute expertise to support other people
Solution
User-generated content
Enable customers with the right permissions to share articles, videos, and documents directly to your knowledge hub.
Make your customer community a competitive advantage
Zapnito provides a highly secure and easy to customize solution that drives impact with less resources, complexity, and cost.
Centralize all customer resources.
Scale knowledge sharing faster by engaging your customer community with a single enterprise grade platform.
Build a focused, easy-to-navigate experience.
Zapnito’s flexibility allows you to build a platform that can become part of your customers’ daily toolkit for success.
Uncover valuable insights and drive ROI.
Zapnito’s advanced analytics give you a clear picture of the activity of individiual customers, groups and communities.
Keep your content and customers’ data safe.
Zapnito maintains the highest security and compliance standards so you can scale your platform with confidence.
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Connect the tools you already use.
Easily integrate third-party platforms to leverage data and embed knowledge sharing into your customer experience.
Get expert support, whenever you need it.
Our team of experts is on hand every step of the way with strategic and technical guidance to help you drive long-term impact.
"We are treating our Zapnito platform as the glue around our other products moving forward — driving value, empowerment, and advocacy."
"The support from the Zapnito team is great - there is always someone to advise on community strategy and provide expert opinion."
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"The platform's look and feel is unique to us and we've been able to evolve it as our community has grown. Within weeks we had thousands enrolled just through word of mouth."
