Your all-in-one customer community platform.

Empower customers to access knowledge, connect with peers and learn from experts — in one community platform.

Screenshot of Zapnito's Room's feature with a example use case of a customer community profile

Build a customer community around knowledge sharing.

From product support to professional guidance, bringing the right customers together to share knowledge can drive loyalty and advocacy at scale.

Centralize engagement
Improve education and engagement across the customer lifecycle.

Zapnito allows you to centralize all your community engagement initiatives. With everything one place, you can better connect customers to the knowledge, experts and collaborators they need to reach their goals.

Articles
Video
Documents
Courses
Events
Discussions
User Profiles
Organization Profiles
Directories
Screenshot of Zapnito's Profiles feature on an example customer knowledge sharing platform
Personalization at scale
Serve the right knowledge, connections and experiences to the right people.

Personalize the experience for every user with group segmentation, privacy and access controls.

Screenshot of Zapnito's content authoring feature on an example customer knowledge sharing platform
Easy to manage
Manage and scale community operations as you grow.

Zapnito’s configurable, enterprise-grade tech allows you to easily structure and moderate communities of all sizes.

Screenshot of Zapnito's analytics feature on an example customer knowledge sharing platform

Empower every member of your customer community.

Zapnito is the only platform designed around a Customer Knowledge Sharing Model. Engage customers with relevant existing knowledge and leverage their participation to create new knowledge.

Make your customer community a competitive advantage.

Zapnito provides a highly secure and easy to customize solution that drives impact with less resources, complexity, and cost.

Centralize all customer resources.

Scale knowledge sharing faster by engaging your customer community with a single enterprise grade platform.

Articles
Videos
Documents
Discussions
Courses
Events
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Example of Zapnito's engagement capabilities on an example customer knowledge sharing platform

Build a focused, easy-to-navigate experience.

Zapnito’s flexibility allows you to build a platform that can become part of your customers’ daily toolkit for success.

Custom Branding
Custom Domain
Rooms
Pages
Channlels
Group Abilities
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Example of Zapnito's management capabilities on an example customer knowledge sharing platform

Uncover valuable insights and drive ROI.

Zapnito’s advanced analytics give you a clear picture of the activity of individiual customers, groups and communities.

Engagement Dashboards
User Explorer
Data Imports
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Example of Zapnito's data capabilities on an example customer knowledge sharing platform

Keep your content and customers’ data safe.

Zapnito maintains the highest security and compliance standards so you can scale your platform with confidence.

SSO (Single sign-on)
Spam and Profile Moderation
Data Encryption
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Example of Zapnito's security capabilities on an example customer knowledge sharing platform

Connect the tools you already use.

Easily integrate third-party platforms to leverage data and embed knowledge sharing into your customer experience.

Direct Integrations
APIs and Webhooks
Custom SSO
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Example of Zapnito's integration capabilities on an example customer knowledge sharing platform

Get expert support, whenever you need it.

Our team of experts is on hand every step of the way with strategic and technical guidance to help you drive long-term impact.

Dedicated Success Team
Enhanced Services
Zapnito Knowledge Hub
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Image of Zapnito team members to illustrate support services

"We are treating our Zapnito platform as the glue around our other products moving forward — driving value, empowerment, and advocacy."

Profile picture - Evan Brennan-Johnson, NPSx by Bain & Co
Evan Brennan-Johnson

"The support from the Zapnito team is great - there is always someone to advise on community strategy and provide expert opinion."

Victoria Hart

"The platform's look and feel is unique to us and we've been able to evolve it as our community has grown. Within weeks we had thousands enrolled just through word of mouth."

Profile picture - Sherilyn Shackwell - The Marketing Academy
Sherilyn Shackell

Not ready to talk just yet?

Get a video tour of the platform and a complete guide to customer knowledge sharing.