Maximize customer lifetime value with community knowledge sharing

Build your brand's community platform with Zapnito to drive customer engagement and retention at scale. Connect customers to the right trusted knowledge and people — at the right time

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What makes Zapnito different?

More than ever, your customers demand instant, trusted knowledge. Zapnito helps your brand provide a one-stop destination for personalized knowledge sharing experiences.

Personalization & collaboration

Guide individual members to the knowledge and people that will help them succeed


Manage unlimited groups or multiple communities in a single custom branded online platform

Advanced analytics

Drive ROI with a 360° view of member engagement

Expert guidance

Focus on impact with strategic advice from our UK-based team

What can I achieve with Zapnito?

Drive frequent and valuable customer engagement

Consolidate tools and provide a single destination for customers to access the knowledge they need to succeed. Create more valuable brand touchpoints by connecting customers to their peers.


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What can I achieve with Zapnito?

Empower customers to find and contribute expertise

Give customers everything they need to share personal expertise and help each other troubleshoot challenges. Leverage community participation to enhance every stage of the customer lifecycle.


Content Authoring
Member Directories
Advanced Search
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What can I achieve with Zapnito?

Capture feedback and data to benefit your entire business

Centralize where you exchange ideas with customers to improve your product or service. Take full control of your community engagement data to identify opportunities to maximize retention and growth.


Analytics & Reporting
Private Rooms
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Power community engagement to unlock 23% more revenue per customer



increase in likelihood to buy as an active community member



increase in engagement with educational content



decrease in likelihood to churn as an active community member



increase in NPS score with Zapnito-powered community

“Zapnito has given us a platform for knowledge sharing, with little development time needed from us, helping to raise our visibility and strengthen our relationship with the community.”

Ben Johnson Former Head of Communities & Engagement, Springer Nature

Join the Zapnito Community

Access expert community strategy resources and connect with 500+ community leaders from industry leading brands