The platform of choice for industry-leading B2B brands

No more fragmented resources.
Scale engagement with customer education and knowledge sharing in one platform.

How Zapnito centralizes customer resources and community

Status quo

Sound familar?

  • Patchwork of engagement channels are expensive and hard to manage.
  • Customers are overwhelmed by irrelevant and hard to navigate resources.
  • No clear way for customers to connect or collaborate.

The solution

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With Zapnito
  • Create engaging brand experiences with less complexity, and cost.
  • Easily control access and abilities of different customer groups.
  • Simplify how customers share insights and feedback.
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No more post-sale disengagement.
Create a frictionless experience for every customer mindset.

Customer mindset

I need to find an answer to a specific challenge

Zapnito solution

Knowledge and profile search

Help every customer find fast solutions to their challenges by searching all existing knowledge and relevant experts.

Screenshot of Zapnito's Search feature on an example customer knowledge sharing platform

Customer mindset

I want to discover knowledge that supports my goals

Zapnito solution

Personalized suggestions

Guide customers through toward relevant content, courses, discussions or events based on their personal goals and interests.

Screenshot of Zapnito's content, discussion and course features on an example customer knowledge sharing platform

Customer mindset

I want to help enrich existing knowledge

Zapnito solution

Discussions & networking

Leverage participation of individuals and groups to improve the overall quality of knowledge available to everyone.

Screenshot of Zapnito's discussions feature on an example customer knowledge sharing platform

Customer mindset

I want to contribute my expertise to support my peers

Zapnito solution

User-led content authoring

Enable customers with the right permissions to share articles, videos, and documents directly to your knowledge hub.

Screenshot of Zapnito's content authoring feature on an example customer knowledge sharing platform

The Zapnito platform is easy to use and help is always there if needed.

Meg Bowen, Executive Director, Customer Experience & Growth

No more vague ROI.
Drive measurable business impact.

Zapnito has amazing capabilities for reaching out to customers and pushing them towards the right content, at the right time. That helps support our business retention.

Laura Bineviciute, Head Engagement and Knowledge Sharing
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No more compromises.
Get the flexibility needed to reach your unique business goals.

Build a focused, easy-to-navigate experience.

Zapnito’s customization flexibility allows you to create a platform that can become part of your customers’ daily toolkit for success.

Custom Branding
Custom Domain
Rooms
Pages
Channels
Group Abilities
Learn more
Example of Zapnito's management capabilities on an example customer knowledge sharing platform

Uncover valuable insights and drive ROI.

Zapnito’s advanced analytics give you a clear picture of the activity of individiual customers, groups and communities.

Engagement Dashboards
User Explorer
Data Imports
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Example of Zapnito's data capabilities on an example customer knowledge sharing platform

Keep your content and customers’ data safe.

Zapnito maintains the highest security and compliance standards so you can scale your platform with confidence.

SSO (Single sign-on)
Spam and Profile Moderation
Data Encryption
2 Factor Authentication
Learn more
Example of Zapnito's security capabilities on an example customer knowledge sharing platform

Connect with the tools you already use.

Easily integrate third-party platforms to leverage data and embed knowledge sharing into your customer experience.

Direct Integrations
APIs and Webhooks
Custom SSO
Learn more
Example of Zapnito's integration capabilities on an example customer knowledge sharing platform

Get expert support, whenever you need it.

Our team of experts is on hand every step of the way with strategic and technical guidance to help you drive long-term impact.

Dedicated Success Team
Enhanced Services
Zapnito Knowledge Hub
Learn more
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Not ready to talk?

Get a 10min comprehensive video tour of the Zapnito platform.

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