The platform of choice for leaders in customer knowledge sharing.

How Zapnito works.

Zapnito streamlines how you connect customers to the right knowledge, at the right time, across the customer lifecycle.

Personalization

Give customers a knowledge hub — personalized to their goals.

One, custom branded platform where customers can:

  • Search and discover relevant resources
  • Learn and get answers from trusted experts
  • Connect and exchange insights with peers
Discussions
Courses
Articles
Video
Documents
Events
Profiles
Directories
Screenshot of Zapnito's Profiles feature on an example customer knowledge sharing platform

Community

Collaborate with experts within your community to create new knowledge.

Engage the right customers to contribute valuable insights with 100+ user abilities, groups, moderation, and more.

Screenshot of Zapnito's content authoring feature on an example customer knowledge sharing platform

Intelligence

Gather data to act on clear customer needs and intent.

Get a 360° view of user behavior to learn where your team should focus to impact retention and growth.

Screenshot of Zapnito's analytics feature on an example customer knowledge sharing platform

"We are treating our Zapnito platform as the glue around our other products moving forward — driving value, empowerment, and advocacy."

Profile picture - Evan Brennan-Johnson, NPSx by Bain & Co
Evan Brennan-Johnson

Stop using different tools for every type of knowledge you share.

Status quo

Sound familar?

  • Multiple tools are expensive and hard to manage.
  • User experience is untargeted and frustrating.
  • No clear way for customers to connect or collaborate.

Fragmented channels:

Forum
Ebooks
Webinars
Reports
Partner Portal
LMS
Case Studies
Blog
Help Center
+ More

The solution

Customer Knowledge Sharing Platform
  • Centralize knowledge with less complexity, and cost.
  • Personalize experiences across the customer lifecycle.
  • Simplify how customers share insights and feedback.

A searchable and collaborative one-stop shop:

Knowledge Hub

"The platform's look and feel is unique to us and we have been able to evolve it as our community has grown."

Profile picture - Sherilyn Shackwell - The Marketing Academy
Sherilyn Shackell

The right experience for every customer mindset.

Zapnito is the only platform designed around a Customer Knowledge Sharing Model.

"With the Zapnito platform, we can constantly evolve as we learn from our users’ behaviours. The Zapnito team are superb partners, taking time to support our strategy."

Profile picture - Richard O'Connor -B2B Marketing
Richard O'Connor

Trusted by our customers. Loved by theirs.

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Why Zapnito?

Businesses across industries partner with Zapnito to engage, grow and retain their customer community.

Consolidate tools. Create better customer relationships.

Zapnito provides a highly secure and flexible customer knowledge sharing solution. Get everything you need to drive impact with less complexity, and lower costs.

Centralize all customer resources.

Scale knowledge sharing faster by engaging your customer community with a single enterprise grade platform.

Articles
Videos
Documents
Discussions
Courses
Events
Learn more
Example of Zapnito's engagement capabilities on an example customer knowledge sharing platform

Build a focused, easy-to-navigate experience.

Zapnito’s flexibility allows you to build a platform that can become part of your customers’ daily toolkit for success.

Custom Branding
Custom Domain
Rooms
Pages
Channlels
Group Abilities
Learn more
Example of Zapnito's management capabilities on an example customer knowledge sharing platform

Uncover valuable insights and drive ROI.

Zapnito’s advanced analytics give you a clear picture of the activity of individiual customers, groups and communities.

Engagement Dashboards
User Explorer
Data Imports
Learn more
Example of Zapnito's data capabilities on an example customer knowledge sharing platform

Keep your content and customers’ data safe.

Zapnito maintains the highest security and compliance standards so you can scale your platform with confidence.

SSO (Single sign-on)
Spam and Profile Moderation
Data Encryption
2 Factor Authentication
Learn more
Example of Zapnito's security capabilities on an example customer knowledge sharing platform

Connect with the tools you already use.

Easily integrate third-party platforms to leverage data and embed knowledge sharing into your customer experience.

Direct Integrations
APIs and Webhooks
Custom SSO
Learn more
Example of Zapnito's integration capabilities on an example customer knowledge sharing platform

Get expert support, whenever you need it.

Our team of experts is on hand every step of the way with strategic and technical guidance to help you drive long-term impact.

Dedicated Success Team
Enhanced Services
Zapnito Knowledge Hub
Learn more
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Not ready to talk just yet?

Get a video tour of the platform and a complete guide to customer knowledge sharing.

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