Product overview

The only knowledge sharing platform built to grow and retain your customer community.

Build a custom, one-stop destination for customers to access the knowledge and experts they need at every stage of the customer lifecycle.

Educate customers to get more value out of your products or services.

Connect customers to the right knowledge, experts, and collaborators at the right time to maximize customer lifetime value.

Engage and retain valuable customers for longer.

Support customers to achieve their goals through personalized experiences to build trust, increase loyalty, and reduce churn.

Drive customer loyalty and brand advocacy.

Keep customers engaged through knowledge sharing, make it easy for them to contribute their positive experiences and invite new people to participate.

Help customers help each other solve challenges.

Empower customers to find solutions independently and ask peers for advice, allowing your team to focus on strategy and proactive relationship building.

Everything you need to power knoweldge sharing — at scale.

Today, your customers demand instant access to trusted knowledge. Zapnito puts an end to untargeted, expensive, and fragmented knowledge sharing experiences.

Engagement

All your customer resources, searchable and discoverable — in one place.

From product support to professional guidance, centralize where your customers connect with your brand, experts, and peers.

Articles
Video
Documents
Courses
Events
Discussions
User Profiles
Organization Profiles
Directories
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Example of Zapnito's engagement capabilities on an example customer knowledge sharing platform
Management
Become part of your customers’ daily toolkit for success.

Zapnito makes it easy to manage a knowledge sharing experience that’s personalized to each customer and built to serve your business goals.

Access Controls
Custom Branding
Custom Structure
Notifications
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Example of Zapnito's management capabilities on an example customer knowledge sharing platform
Data
Make data-driven decisions with advanced platform analytics.

Discover critical customer insights and drive return on investment with a comprehensive analysis of user and group behaviors.

Engagement Dashboard
User Explorer
Email Dashboards
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Example of Zapnito's data capabilities on an example customer knowledge sharing platform
Security
Grow in confidence that sensitive data and user information is secure.

Minimize security risks and build brand confidence with leading security practices and regulatory compliances built into your platform.

SSO (Single Sign-On)
Advanced Moderation
2 Factor Authentication
Data Encryption
Enterprise Compliance
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Example of Zapnito's security capabilities on an example customer knowledge sharing platform
Integrations
Seamlessly integrate tools to drive business impact.

Utilize member data to its full advantage and integrate knowledge sharing experiences across the customer lifecycle.

Direct Integrations
APIs & Webhooks
Custom SSO
Enterprise Compliance
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Example of Zapnito's integration capabilities on an example customer knowledge sharing platform
Support
Get our team’s support from launch and beyond.

Customize your platform quickly and maximize the long-term impact of customer knowledge sharing with our team’s expert guidance.

Success Team
1-on-1 Training
Strategic Reviews
Enterprise Compliance
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"We are treating our Zapnito platform as the glue around our other products moving forward — driving value, empowerment, and advocacy."

Profile picture - Evan Brennan-Johnson, NPSx by Bain & Co
Evan Brennan-Johnson

"The support from the Zapnito team is great - there is always someone to advise on community strategy and provide expert opinion."

Victoria Hart

"The platform's look and feel is unique to us and we've been able to evolve it as our community has grown. Within weeks we had thousands enrolled just through word of mouth."

Profile picture - Sherilyn Shackwell - The Marketing Academy
Sherilyn Shackell

Not ready to talk just yet?

Get a video tour of the platform and a complete guide to customer knowledge sharing.