Engage customers with a knowledge hub — personalized to their goals.
Customers switch off if they don’t get the right knowledge at the right time. Zapnito is the only platform built to grow and retain your customer community with a personalized knowledge hub experience.
Personalization
Personalize knowledge sharing experiences across the customer lifecycle
One, custom branded platform where customers can:
Search and discover relevant knowledge- Learn and get answers from trusted experts
- Connect and exchange insights with peers
Community
Share, enrich and co-create knowledge with your customer community.
Engage the right customers to contribute new knowledge with 100+ user abilities, groups, moderation, and more.
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Intelligence
Gather insights to act on clear customer needs and intent.
Get a 360° view of user behavior to learn where your team should focus to impact retention and growth.
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"We are treating our Zapnito platform as the glue around our other products moving forward — driving value, empowerment, and advocacy."
"The support from the Zapnito team is great - there is always someone to advise on community strategy and provide expert opinion."
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"The platform's look and feel is unique to us and we've been able to evolve it as our community has grown. Within weeks we had thousands enrolled just through word of mouth."
