B2B Community & Knowledge Platform
A personalized community & knowledge hub for every customer
Zapnito provides a single platform for B2B companies to scale engagement and education across the customer lifecycle.
Trusted by leading B2B brands
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Disengaged, uneducated customers result in lost potential revenue
The fastest growing B2B businesses prioritize connecting customers to the right knowledge and experts, at the right time.
Old world
Fragmented knowledge
Expensive and complicated to manage- One-size-fits-all experience
- At best, customers passively consume content
New world
Community & Knowledge platform
Streamlined and highly configurable- Personalized expertise on-demand
- Customers can connect and share knowledge
Zapnito empowers revenue and retention teams to scale customer engagement and education in 4 steps
Everything you need to make a knowledge sharing community your competitive advantage.
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Centralize knowledge
Help customers problem-solve and realize value faster by centralizing key resources on a single secure platform.
- Custom branding & domain
- Articles, videos & documents
- Discussions, courses & events
- Advanced search
Consolidate tools and cut costs:
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Personalize engagement
Connect every customer to relevant knowledge and experts based on their interests and lifecycle stage.
- Custom groups & abilities
- Notifications & newsletters
- Public, private & secret rooms
- Topics & channels
Zapnito has amazing capabilities to push customers towards the right content, at the right time.
Laura Bineviciute, Head Engagement & Knowledge Sharing
Mobilize community
Bring the right customers, partners and thought leaders together to exchange knowledge, making expertise available on-demand to everyone.
- Profiles & directories
- @Mentions & follows
- Private messaging
- Multi-contributor authoring
2.9K
User-generated posts per year
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Optimize impact
Get a 360° view of user behavior and expert strategic guidance to maximize engagement, retention and advocacy.
- Analytics dashboards
- Integrations
- SSO & social logins
- UK-based support & strategic guidance
+50%
Increase in customer NPS scores
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Enable key customer mindsets to build a thriving knowledge sharing community
Streamline how customers access and contribute valuable knowledge.
Researcher mindset
I need to find an answer to a specific challenge
- Without Zapnito
- I struggle to navigate a maze of resources and give up
- With Zapnito
- I can easily search all existing knowledge or find the best expert to help
Learner mindset
I need to discover knowledge that supports my goals
- Without Zapnito
- I struggle to see the value of being a customer
- With Zapnito
- I get personalized suggestions based on my interests and lifecycle stage
Collaborator mindset
I want to participate to help enrich existing knowledge
- Without Zapnito
- I do not know how to contribute, so I don’t
- With Zapnito
- I can easily spark new discussions with my ideas and questions
Creator mindset
I want to contribute my expertise to help others
- Without Zapnito
- My enthusisiam is unrecognized and I feel undervalued
- With Zapnito
- I can easily share my expertise with the right people, in the right format
The platforms look and feel is unique to us and we have been able to evolve it as our community has grown.
Customize Zapnito around your community type and strategic goals
Take full control of your platform's layout and access settings.
Product communities
Drive retention and advocacy with a hub for leads, customers or partners to learn your products and share feedback.
Professional communities
Establish thought leadership with a hub for professionals to share best practices, industry trends and successes.
Expert community products
Create new revenue streams with paid membership hubs offering exclusive access to premium content and experts.
Start creating your ideal community & knowledge platform
Let's meet for 30 mins
Looking to replace an existing platform? Or are you creating a brand new experience?
We offer commitment-free 14-day trials and, on average, help teams fully launch their custom branded platform in just 7 weeks.
Uncover valuable insights and drive ROI.
Zapnito’s advanced analytics give you a clear picture of the activity of individiual customers, groups and communities.
Keep your content and customers’ data safe.
Zapnito maintains the highest security and compliance standards so you can scale your platform with confidence.
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Connect with the tools you already use.
Easily integrate third-party platforms to leverage data and embed knowledge sharing into your customer experience.
Get expert support, whenever you need it.
Our team of experts is on hand every step of the way with strategic and technical guidance to help you drive long-term impact.
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