The B2B community & knowledge platform that accelerates customer growth.
Zapnito empowers B2B brands to deliver personalized engagement and education across the customer lifecycle — enhancing retention and advocacy.
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The platform of choice for industry-leading B2B brands
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No more fragmented resources.
Scale engagement with customer education and knowledge sharing in one platform.
One-size-fits-all to hyper-personalized
Engage every customer with relevant content, courses, discussions, and events at any lifecycle stage — all in one secure knowledge hub.
Passive audiences to active communities
Bring brand experts, partners, and customers together to co-create knowledge — scaling the quality of expertise available on-demand.
Guesswork to actionable insights
Effortlessly gather data and feedback to better understand every customer’s goals, interests and intent.
Status quo
Sound familar?
Patchwork of engagement channels are expensive and hard to manage.- Customers are overwhelmed by irrelevant and hard to navigate resources.
- No clear way for customers to connect or collaborate.
The solution
With Zapnito
Create engaging brand experiences with less complexity, and cost.- Easily control access and abilities of different customer groups.
- Simplify how customers share insights and feedback.
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No more post-sale disengagement.
Create a frictionless experience for every customer mindset.
Customer mindset
I need to find an answer to a specific challenge
Zapnito solution
Knowledge and profile search
Help every customer find fast solutions to their challenges by searching all existing knowledge and relevant experts.
Customer mindset
I want to discover knowledge that supports my goals
Zapnito solution
Personalized suggestions
Guide customers through toward relevant content, courses, discussions or events based on their personal goals and interests.
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Customer mindset
I want to help enrich existing knowledge
Zapnito solution
Discussions & networking
Leverage participation of individuals and groups to improve the overall quality of knowledge available to everyone.
Customer mindset
I want to contribute my expertise to support my peers
Zapnito solution
User-led content authoring
Enable customers with the right permissions to share articles, videos, and documents directly to your knowledge hub.
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We are treating our Zapnito platform as the glue around our other products moving forward — driving value, empowerment, and advocacy.
No more vague ROI.
Drive measurable business impact.
2.9K
User-generated posts per year
50%
Increase in NPS scores
21%
Increase in product adoption
Zapnito has amazing capabilities for reaching out to customers and pushing them towards the right content, at the right time. That helps support our business retention.
No more compromises.
Get the flexibility needed to reach your unique business goals.
Build a focused, easy-to-navigate experience.
Zapnito’s customization flexibility allows you to create a platform that can become part of your customers’ daily toolkit for success.
Uncover valuable insights and drive ROI.
Zapnito’s advanced analytics give you a clear picture of the activity of individiual customers, groups and communities.
Keep your content and customers’ data safe.
Zapnito maintains the highest security and compliance standards so you can scale your platform with confidence.
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Connect with the tools you already use.
Easily integrate third-party platforms to leverage data and embed knowledge sharing into your customer experience.
Get expert support, whenever you need it.
Our team of experts is on hand every step of the way with strategic and technical guidance to help you drive long-term impact.
