B2B Community & Knowledge Platform
Keep customers engaged with the right knowledge, at the right time
Still forcing customers to search for knowledge across fragmented channels?
Scale engagement with personalized customer education and community knowledge sharing, all in one platform.
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The platform of choice for B2B leaders
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How Zapnito works.
Zapnito streamlines how you connect customers to the right knowledge, at the right time, across the customer lifecycle.
Personalization
Give customers a knowledge hub — personalized to their goals.
One, custom branded platform where customers can:
Search and discover relevant resources- Learn and get answers from trusted experts
- Connect and exchange insights with peers
Community
Collaborate with experts within your community to create new knowledge.
Engage the right customers to contribute valuable insights with 100+ user abilities, groups, moderation, and more.
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Intelligence
Gather data to act on clear customer needs and intent.
Get a 360° view of user behavior to learn where your team should focus to impact retention and growth.
"We are treating our Zapnito platform as the glue around our other products moving forward — driving value, empowerment, and advocacy."
Stop using different tools for every type of knowledge you share.
Status quo
Sound familar?
Multiple tools are expensive and hard to manage.- User experience is untargeted and frustrating.
- No clear way for customers to connect or collaborate.
Fragmented channels:
The solution
Community Knowledge Platform
- Centralize knowledge with less complexity, and cost.
- Personalize experiences across the customer lifecycle.
- Simplify how customers share insights and feedback.
A searchable and collaborative one-stop shop:
"The platform's look and feel is unique to us and we have been able to evolve it as our community has grown."
The right experience for every customer mindset.
Zapnito is the only platform designed around a Customer Knowledge Sharing Model.
Researcher
Knowledge & Profile Search
Help every customer find fast solutions to their challenges with access to existing knowledge and relevant experts.
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Learner
Personalized Suggestions
Guide customers through educational journeys, recommending content, courses, or events based on their personal goals.
Collaborator
Discussions & Networking
Leverage participation of individuals and groups to improve the overall quality of knowledge available to everyone.
Creator
User-Generated Content
Enable customers with the right permissions to share articles, videos, and documents directly to your knowledge hub.
"With the Zapnito platform, we can constantly evolve as we learn from our users’ behaviours. The Zapnito team are superb partners, taking time to support our strategy."
Trusted by our customers. Loved by theirs.
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Why Zapnito?
Businesses across industries partner with Zapnito to engage, grow and retain their customer community.
336%
Increase in content views
50%
Increase in NPS scores
+21%
Increase in product adoption
2.9K
User-generated posts per year
Consolidate tools. Create better customer relationships.
Zapnito provides a highly secure and flexible customer knowledge sharing solution. Get everything you need to drive impact with less complexity, and lower costs.
Centralize all customer resources.
Scale knowledge sharing faster by engaging your customer community with a single enterprise grade platform.
Build a focused, easy-to-navigate experience.
Zapnito’s flexibility allows you to build a platform that can become part of your customers’ daily toolkit for success.
Uncover valuable insights and drive ROI.
Zapnito’s advanced analytics give you a clear picture of the activity of individiual customers, groups and communities.
Keep your content and customers’ data safe.
Zapnito maintains the highest security and compliance standards so you can scale your platform with confidence.
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Connect with the tools you already use.
Easily integrate third-party platforms to leverage data and embed knowledge sharing into your customer experience.
Get expert support, whenever you need it.
Our team of experts is on hand every step of the way with strategic and technical guidance to help you drive long-term impact.
