How we work with you

We like to work in partnership with our customers to ensure your community succeeds.

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Strategic planning

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Custom development

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Site success & support

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Roadmap input

For enterprise customers

Meet the team

Charles Thiede

CEO & Co-Founder

Charles Thiede

CEO & Co-Founder

My background is in technology, professional services and digital media. I co-founded Zapnito to help trusted brands reclaim their audiences via expert-driven communities.

Jon Beer

CTO & Co-Founder

Jon Beer

CTO & Co-Founder

A technical leader and hands-on CTO with 17 years' experience implementing web technologies. I lead the technical delivery of Zapnito and manage our highly-skilled developers.

Jen Thoroughgood

Chief Product Officer

Jen Thoroughgood

Chief Product Officer

For nearly 20 years, I've worked in the digital media sector. I'm passionate about engaging and understanding customers to develop great content and products.

Karl Freeman

Head of Engineering

Karl Freeman

Head of Engineering

I’ve worked for a range of startups over the last 10 years and I’m passionate about delivering scalable, tested products. I spend my time diving deep into the codebase to make things faster, better and simpler for users to connect and share expertise.

Matt Hall

Creative Director

Matt Hall

Creative Director

I was formerly Design Lead at Sporting Index and Senior Designer at Informa Business Information. I’ve got over 9 years' experience in UX/UI design and frontend-development.

Steve Thompson

Financial Analyst & Advisor

Steve Thompson

Financial Analyst & Advisor

My background has given me a wealth of experience in research, data interpretation and analysis. I support the Zapnito team in understanding our customers' businesses. My aim is to ensure that both they and we succeed.

Kam Arkinstall

Marketing Director

Kam Arkinstall

Marketing Director

I've worked in marketing and communications for over a decade, with experience in the charity sector, STM publishing, and agency-side for a variety of clients. Communities, content production and blogging are among my specialist subjects.

Michael Cleary

Developer

Michael Cleary

Developer

A lover of technology old and new, I can build an iron age round house or modern web applications and much in between. I joined Zapnito to help people use the Internet for its original purpose; connecting experts to the general betterment of mankind.

Matteo Depalo

Developer

Matteo Depalo

Developer

Zapnito web developer

Max Inchcoombe

Marketing Executive

Max Inchcoombe

Marketing Executive

Marketing by trade but since joining the team I have adopted a customer support role as well. I thoroughly enjoy planning and implementing marketing campaigns, as well as talking to and helping our customers.

Alex Thompson

Customer Success Executive

Alex Thompson

Customer Success Executive

I joined Zapnito in 2018 and have dipped my toes in all areas of the business, with my main focus being customer support. I have a keen eye for detail and I’ll leave no stone unturned to ensure that customers get the most out of, and ultimately enjoy using Zapnito!

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