We help brands make Community-Led Growth happen
Zapnito is on a mission to help businesses create more valuable and frequent engagement by bringing customers and brand experts together to share knowledge.
Our all-in-one platform and expert strategic support makes it easy to create customer community experience that provides equal value for your business and your members.
Our story
One of the main challenges companies face today is cutting through the noise online and building trust. Fast growing companies and large enterprises struggle to maintain meaningful human relationships at scale.
In 2015, Zapnito was founded by Charles Thiede and Jon Beer to help brands connect and share knowledge with the people that mattered most to their business. Over time, this collaboration with our customers has created a methodology for delivering Community-Led Growth. Zapnito’s platform powers communities for trusted brands such as Springer Nature, Ellen Macarthur Foundation, B2B Marketing, McGraw-Hill, OECD and many other organizations across industries.
Zapnito is proud to be strategically backed by one of the top global venture firms: Octopus Ventures.

Meet the team

Charles Thiede
CEO & Co-Founder

Jon Beer
COO & Co-Founder

Ian Perry
Chairman

Karl Freeman
CTO

Waimai Lo
Director of Client Operations

Karien Stroucken
Programme Director

Matt Hall
Creative Director

Laura Templer
Head of Customer Success

Thirza Loffeld
Head of Community

Angus Marsden
Solutions Director

Carme Raventos
Senior Solutions Manager

Natalia Zanuto
Head of Growth Marketing

Jack Bartrop
Product Marketing Manager

Paulina Kula
Senior Marketing Executive

Tamara Miller
Senior Product Manager

Georgina Sánchez Moles
Product Manager

Colin Currie
Senior Software Engineer

Ed Phillips
Software Engineer

Craig Petterson
Software Engineer

Kriss Wiltshire
Front-End Software Engineer

Gill Chantler
UX/UI Designer

Trisha Patel
Senior Customer Success Manager

Alice Bramley-Dymond
Customer Success Manager

Alex Thompson
Customer Success Executive

Chyara Cruz
Customer Success Executive

Flo Agunpola
Data Engineer

Amie Anderson
Solutions Executive

Matthew Cumberland
Financial Controller

Mark Allin
Strategic Advisor

Susanna Kempe
Strategic Advisor

Neil Morgan
Strategic Advisor