How we work with you

We like to work in partnership with our customers to ensure your community succeeds.

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Strategic planning

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Custom development

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Site success & support

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Roadmap input

For enterprise customers

Meet the team

Charles Thiede

CEO & Co-Founder

Charles Thiede

CEO & Co-Founder

My background is in technology, professional services and digital media. I co-founded Zapnito to help trusted brands reclaim their audiences via expert-driven communities.

Jon Beer

CTO & Co-Founder

Jon Beer

CTO & Co-Founder

A technical leader and hands-on CTO with 17 years' experience implementing web technologies. I lead the technical delivery of Zapnito and manage our highly-skilled developers.

Waimai Lo

Director Of Client Operations

Waimai Lo

Director Of Client Operations

A service-centric management professional with over 20 years’ experience, I'm leading client operations at Zapnito ensuring a best-in-class customer experience, success and support.

Karl Freeman

VP of Engineering

Karl Freeman

VP of Engineering

I’ve worked for a range of startups over the last 10 years and I’m passionate about delivering scalable, tested products. Focusing on Zapnito’s core platform, I spend my time diving deep into the codebase to make things faster, better and simpler for users to connect and share expertise.

Laura Templer

Head of Customer Success

Laura Templer

Head of Customer Success

With 8 years experience in the publishing industry, in academic journals and corporate publications, developing expertise across a variety of subjects from print logistics to content marketing. Please do get in touch with any community questions and I'll be happy to help.

Steve Thompson

Strategy Director

Steve Thompson

Strategy Director

My background has given me a wealth of experience in research, data interpretation and analysis. I support the Zapnito team in understanding our customers' businesses. My aim is to ensure that both they and we succeed.

Nicola Fine

Marketing Director

Nicola Fine

Marketing Director

I've worked in B2B marketing for 6 years now, across corporate events and professional services. I love digital marketing and analytics, and finding ways to make B2B as exciting as B2C.

Matt Hall

Creative Director

Matt Hall

Creative Director

Formerly Design Lead at Sporting Index and Senior Designer at Informa Business Information. I have over 10 years diverse industry experience in UX/UI design and frontend-development.

Karien Stroucken

Programme Director

Karien Stroucken

Programme Director

As an experienced programme manager, I have a strong track record in designing and managing large multiple stakeholder and high profile innovation projects.

Carme Raventos

Account Manager

Carme Raventos

Account Manager

Fast learner and very passionate about everything that is proposed, also thrive on creating networks and have a strong ability to communicate with people from different backgrounds and developing a great customer relationship and loyalty.

Natalia Zanuto

Senior Marketing Manager

Natalia Zanuto

Senior Marketing Manager

A marketing professional specialised in Demand/ Lead Generation, Growth and International Marketing for SaaS companies, with 12 years of experience in Digital Marketing, Branding and Offline Marketing, including Events, Partnerships and PR.

Alex Hamilton

Solutions Manager

Alex Hamilton

Solutions Manager

For over 6 years, I’ve been taking SaaS solutions to a wide variety of industries, helping organisations to fuel growth and reduce risk. As a Solutions Manager, I partner with enterprise organisations to build new engagement channels through Zapnito communities.

Max Inchcoombe

Marketing Manager

Max Inchcoombe

Marketing Manager

Having been at Zapnito for 4 years, I'll be more than happy to help answer your questions. I thoroughly enjoy planning and implementing marketing campaigns, as well as talking to and helping our customers.

Tamara Miller

Product Manager

Tamara Miller

Product Manager

Experienced Head Of Digital with a demonstrated history of working in the internet industry over the past 11 years. Excellent knowledge in User Experience (UX), Agile Project Management, Client Relations, Line Management, and Project Management.

Matteo Depalo

Software Engineer

Matteo Depalo

Software Engineer

I've been a software developer for more than 8 years, focusing on frontend web development and creating beautiful user experiences for the products that I've built. If I'm not coding you can find me outside climbing rocks.

Henry Burt

Marketing Executive

Henry Burt

Marketing Executive

A keen writer with a background in marketing and content creation, I enjoy finding means to communicate big ideas in simple ways.

Ed Phillips

Software Engineer

Ed Phillips

Software Engineer

I have worked on various front end and full stack projects for over ten years and I'm passionate about working on products that solve real world challenges and am happiest when working in a team of people who care.

Craig Petterson

Software Engineer

Craig Petterson

Software Engineer

A Senior Ruby on Rails Developer with experience leading teams and managing clients to deliver quality software that is readable and maintainable.

Alex Thompson

Customer Success Executive

Alex Thompson

Customer Success Executive

I joined Zapnito in 2018 and have dipped my toes in all areas of the business, with my main focus being customer support. I have a keen eye for detail and I’ll leave no stone unturned to ensure that customers get the most out of, and ultimately enjoy using Zapnito!

Georgina Sánchez Moles

Customer Success Executive

Georgina Sánchez Moles

Customer Success Executive

As a customer success executive, I will help businesses develop your websites and grow your online community. If you have any questions, don't hesitate to get in touch!

Flo Ogunpola

Data Engineer

Flo Ogunpola

Data Engineer

An enthusiastic and motivated individual with an analytical mind and ability to become productive quickly, delivering tangible business benefit.

Maria-Teodora Craiu-Trăistaru

Customer Success Executive

Maria-Teodora Craiu-Trăistaru

Customer Success Executive

I am a creative, open-minded and sociable person, with a focus on maintaining customer relationships and supporting them at all times. I am more than happy to help with any inquiries, so please feel free to reach out!

Stephan Minos

Solutions Executive

Stephan Minos

Solutions Executive

From computer programming to business and solutions executive, I live and breathe SaaS.

Paulina Kula

Marketing Executive

Paulina Kula

Marketing Executive

I am all about communities! I'm excited to be part of this growing team of passionate technology and engagement enthusiasts. If you want to learn more about Zapnito, send me a message.

Steve Rimington

Interim Finance Director

Steve Rimington

Interim Finance Director

A broad based, commercially focused Accountant with varied experience across sectors.

Mark Allin

Strategic Advisor

Mark Allin

Strategic Advisor

I have 30 years’ experience in scientific, educational and trade publishing, in Asia, Europe and the US. As the former CEO of John Wiley & Sons, I led the $120m Atypon purchase.

Susanna Kempe

Strategic Advisor

Susanna Kempe

Strategic Advisor

I'm a digital, marketing leader with 20+ years experience in international B2B and media businesses, the last 15 of them at Board level. My digital experience includes being CEO of the iconic WGSN, growing its customer base and profits to historic highs.

Neil Morgan

Strategic Advisor

Neil Morgan

Strategic Advisor

Supporting the growing team at Zapnito. My background is in tech, as CMO and Head of Marketing at organizations such as Oracle, Adobe, Sage and more.