How we work with you

We like to work in partnership with our customers to ensure your community succeeds.

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Strategic planning

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Custom development

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Site success & support

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Roadmap input

For enterprise customers

Meet the team

Charles Thiede

CEO & Co-Founder

Charles Thiede

CEO & Co-Founder

My background is in technology, professional services and digital media. I co-founded Zapnito to help trusted brands reclaim their audiences via expert-driven communities.

Jon Beer

COO & Co-Founder

Jon Beer

COO & Co-Founder

A technical leader and hands-on CTO with 17 years' experience implementing web technologies. I lead the technical delivery of Zapnito and manage our highly-skilled developers.

Waimai Lo

Director Of Client Operations

Waimai Lo

Director Of Client Operations

A service-centric management professional with over 20 years’ experience, I'm leading client operations at Zapnito ensuring a best-in-class customer experience, success and support.

Karl Freeman

Chief Technology Officer

Karl Freeman

Chief Technology Officer

I’ve worked for a range of startups over the last 10 years and I’m passionate about delivering scalable, tested products. Focusing on Zapnito’s core platform, I spend my time diving deep into the codebase to make things faster, better and simpler for users to connect and share expertise.

Laura Templer

Head of Customer Success

Laura Templer

Head of Customer Success

With 8 years experience in the publishing industry, in academic journals and corporate publications, developing expertise across a variety of subjects from print logistics to content marketing. Please do get in touch with any community questions and I'll be happy to help.

Matt Hall

Creative Director

Matt Hall

Creative Director

Formerly Design Lead at Sporting Index and Senior Designer at Informa Business Information. I have over 10 years diverse industry experience in UX/UI design and frontend-development.

Karien Stroucken

Programme Director

Karien Stroucken

Programme Director

As an experienced programme manager, I have a strong track record in designing and managing large multiple stakeholder and high profile innovation projects.

Carme Raventos

Senior Solutions Manager

Carme Raventos

Senior Solutions Manager

Fast learner and very passionate about everything that is proposed, also thrive on creating networks and have a strong ability to communicate with people from different backgrounds and developing a great customer relationship and loyalty.

Mario Giallombardo

Enterprise Account Executive

Mario Giallombardo

Enterprise Account Executive

An influential sales and leadership professional with 15+ years of successfully exceeding revenue targets through IT sales, marketing, and service excellence for corporations of all sizes across competitive markets.

Angus Marsden

Enterprise Account Executive

Angus Marsden

Enterprise Account Executive

An accomplished and high-achieving sales professional and leader with a strong track record in sales management.

Natalia Zanuto

Senior Marketing Manager

Natalia Zanuto

Senior Marketing Manager

A marketing professional specialised in Demand/ Lead Generation, Growth and International Marketing for SaaS companies, with 12 years of experience in Digital Marketing, Branding and Offline Marketing, including Events, Partnerships and PR.

Tamara Miller

Product Manager

Tamara Miller

Product Manager

Experienced Head Of Digital with a demonstrated history of working in the internet industry over the past 11 years. Excellent knowledge in User Experience (UX), Agile Project Management, Client Relations, Line Management, and Project Management.

Paulina Kula

Senior Marketing Executive

Paulina Kula

Senior Marketing Executive

I recently graduated from Northumbria University with a degree in Business and International Management. I am a person who is creative, open-minded, and communicative. My key areas of interest are Community Marketing and Marketing Automation. I am eager to learn new things!

Ed Phillips

Software Engineer

Ed Phillips

Software Engineer

I have worked on various front end and full stack projects for over ten years and I'm passionate about working on products that solve real world challenges and am happiest when working in a team of people who care.

Craig Petterson

Software Engineer

Craig Petterson

Software Engineer

A Senior Ruby on Rails Developer with experience leading teams and managing clients to deliver quality software that is readable and maintainable.

Kriss Wiltshire

Front end Software Engineer

Kriss Wiltshire

Front end Software Engineer

8 years of experience in software development.

Alex Thompson

Customer Success Executive

Alex Thompson

Customer Success Executive

I joined Zapnito in 2018 and have dipped my toes in all areas of the business, with my main focus being customer support. I have a keen eye for detail and I’ll leave no stone unturned to ensure that customers get the most out of, and ultimately enjoy using Zapnito!

Georgina Sánchez Moles

Associate Product Manager

Georgina Sánchez Moles

Associate Product Manager

As a customer success executive, I will help businesses develop your websites and grow your online community. If you have any questions, don't hesitate to get in touch!

Flo Ogunpola

Data Engineer

Flo Ogunpola

Data Engineer

An enthusiastic and motivated individual with an analytical mind and ability to become productive quickly, delivering tangible business benefit.

Trisha Patel

Senior Customer Success Manager

Trisha Patel

Senior Customer Success Manager

Passionate about delivering exceptional customer service whilst ensuring that product & technical knowledge is always applied.

Luke Mathews

Senior Solutions Executive

Luke Mathews

Senior Solutions Executive

An avid rugby player and enthusiast who graduated from Southampton Solent University in 2016, now working for Zapnito, a SaaS online community platform for intelligence-driven organisations.

Amie Anderson

Solutions Executive

Amie Anderson

Solutions Executive

Sales driven for the past three years. Excited by SaaS and online communities.

Stephan Minos

Solutions Executive

Stephan Minos

Solutions Executive

From computer programming to business and solutions executive, I live and breathe SaaS.

Jess Howe

Financial Controller

Jess Howe

Financial Controller

I have over eight years of finance experience.

Mark Allin

Strategic Advisor

Mark Allin

Strategic Advisor

I have 30 years’ experience in scientific, educational and trade publishing, in Asia, Europe and the US. As the former CEO of John Wiley & Sons, I led the $120m Atypon purchase.

Susanna Kempe

Strategic Advisor

Susanna Kempe

Strategic Advisor

I'm a digital, marketing leader with 20+ years experience in international B2B and media businesses, the last 15 of them at Board level. My digital experience includes being CEO of the iconic WGSN, growing its customer base and profits to historic highs.

Neil Morgan

Strategic Advisor

Neil Morgan

Strategic Advisor

Supporting the growing team at Zapnito. My background is in tech, as CMO and Head of Marketing at organizations such as Oracle, Adobe, Sage and more.