How we work with you

We like to work in partnership with our customers to ensure your community succeeds.

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Strategic planning

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Custom development

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Site success & support

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Roadmap input

For enterprise customers

Meet the team

Charles Thiede

CEO & Co-Founder

Charles Thiede

CEO & Co-Founder

My background is in technology, professional services and digital media. I co-founded Zapnito to help trusted brands reclaim their audiences via expert-driven communities.

Jon Beer

CTO & Co-Founder

Jon Beer

CTO & Co-Founder

A technical leader and hands-on CTO with 17 years' experience implementing web technologies. I lead the technical delivery of Zapnito and manage our highly-skilled developers.

Karl Freeman

Head of Engineering

Karl Freeman

Head of Engineering

I’ve worked for a range of startups over the last 10 years and I’m passionate about delivering scalable, tested products. Focusing on Zapnito’s core platform, I spend my time diving deep into the codebase to make things faster, better and simpler for users to connect and share expertise.

Matt Hall

Creative Director

Matt Hall

Creative Director

Formerly Design Lead at Sporting Index and Senior Designer at Informa Business Information. I have over 10 years diverse industry experience in UX/UI design and frontend-development.

Steve Thompson

Financial Analyst & Advisor

Steve Thompson

Financial Analyst & Advisor

My background has given me a wealth of experience in research, data interpretation and analysis. I support the Zapnito team in understanding our customers' businesses. My aim is to ensure that both they and we succeed.

Laura Templer

Head of Customer Success

Laura Templer

Head of Customer Success

I have worked in the publishing industry for 8 years in academic journals and corporate publications, developing expertise across a variety of subjects from print logistics to content marketing. Please get in touch with any questions and I hope to be able to help you develop a successful Zapnito community.

Matteo Depalo

Developer

Matteo Depalo

Developer

I've been a software developer for more than 8 years, focusing on frontend web development and creating beautiful user experiences for the products that I've built. If I'm not coding you can find me outside climbing rocks.

Nicola Fine

Head of Marketing

Nicola Fine

Head of Marketing

I've worked in B2B marketing for 6 years now, across corporate events and professional services. I love digital marketing and analytics, and finding ways to make B2B as exciting as B2C.

Max Inchcoombe

Marketing Executive

Max Inchcoombe

Marketing Executive

Marketing by trade but since joining the team I have adopted a customer support role as well. I thoroughly enjoy planning and implementing marketing campaigns, as well as talking to and helping our customers.

Alex Thompson

Customer Success Executive

Alex Thompson

Customer Success Executive

I joined Zapnito in 2018 and have dipped my toes in all areas of the business, with my main focus being customer support. I have a keen eye for detail and I’ll leave no stone unturned to ensure that customers get the most out of, and ultimately enjoy using Zapnito!

Carme Raventos

Solutions Executive

Carme Raventos

Solutions Executive

Fast learner and very passionate about everything that is proposed, also thrive on creating networks and have a strong ability to communicate with people from different backgrounds and developing a great customer relationship and loyalty.

Mark Allin

Strategic Advisor

Mark Allin

Strategic Advisor

I have 30 years’ experience in scientific, educational and trade publishing, in Asia, Europe and the US. As the former CEO of John Wiley & Sons, I led the $120m Atypon purchase.

Susanna Kempe

Strategic Advisor

Susanna Kempe

Strategic Advisor

I'm a digital, marketing leader with 20+ years experience in international B2B and media businesses, the last 15 of them at Board level. My digital experience includes being CEO of the iconic WGSN, growing its customer base and profits to historic highs. I understand global markets completely, having worked all over the world and launched businesses in China, Japan and India.

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