Our story

One of the main challenges companies face today is cutting through the noise online and building trust. Fast growing companies and large enterprises struggle to maintain meaningful human relationships at scale.

In 2015, Zapnito was founded by Charles Thiede and Jon Beer to help brands connect and share knowledge with the people that mattered most to their business. Over time, this collaboration with our customers has created a methodology for delivering Community-Led Growth. Zapnito’s platform powers communities for trusted brands such as Springer Nature, Ellen Macarthur Foundation, B2B Marketing, McGraw-Hill, OECD and many other organizations across industries.

Zapnito is proud to be strategically backed by one of the top global venture firms: Octopus Ventures.

Meet the team

Charles Thiede

CEO & Co-Founder

Jon Beer

COO & Co-Founder

Ian Perry


Karl Freeman


Waimai Lo

Director of Client Operations

Karien Stroucken

Programme Director

Matt Hall

Head of Creative Solutions

Laura Templer

Head of Customer Success

Carme Raventos

Senior Solutions Manager

Angus Marsden

Enterprise Account Executive

Natalia Zanuto

Senior Marketing Manager

Paulina Kula

Senior Marketing Executive

Trisha Patel

Senior Customer Success Manager

Tamara Miller

Product Manager

Ed Phillips

Software Engineer

Craig Petterson

Software Engineer

Kriss Wiltshire

Front-End Software Engineer

Alex Thompson

Customer Success Executive

Georgina Sánchez Moles

Associate Product Manager

Flo Agunpola

Data Engineer

Amie Anderson

Solutions Executive

Jess Howe

Financial Controller

Mark Allin

Strategic Advisor

Susanna Kempe

Strategic Advisor

Neil Morgan

Strategic Advisor