We help brands make Community-Led Growth happen
Zapnito is on a mission to help businesses create more valuable and frequent engagement by bringing customers and brand experts together to share knowledge.
Our all-in-one platform and expert strategic support makes it easy to create customer community experience that provides equal value for your business and your members.
Our story
One of the main challenges companies face today is cutting through the noise online and building trust. Fast growing companies and large enterprises struggle to maintain meaningful human relationships at scale.
In 2015, Zapnito was founded by Charles Thiede and Jon Beer to help brands connect and share knowledge with the people that mattered most to their business. Over time, this collaboration with our customers has created a methodology for delivering Community-Led Growth. Zapnito’s platform powers communities for trusted brands such as Springer Nature, Ellen Macarthur Foundation, B2B Marketing, McGraw-Hill, OECD and many other organizations across industries.
Zapnito is proud to be strategically backed by one of the top global venture firms: Octopus Ventures.
Meet the team
Charles Thiede
CEO & Co-Founder
Jon Beer
COO & Co-Founder
Ian Perry
Chairman
Karl Freeman
CTO
Waimai Lo
Director of Client Operations
Karien Stroucken
Programme Director
Matt Hall
Creative Director
Laura Templer
Head of Customer Success
Thirza Loffeld
Head of Community
Angus Marsden
Solutions Director
Carme Raventos
Senior Solutions Manager
Natalia Zanuto
Head of Growth Marketing
Jack Bartrop
Product Marketing Manager
Paulina Kula
Senior Marketing Executive
Tamara Miller
Senior Product Manager
Georgina Sánchez Moles
Product Manager
Colin Currie
Senior Software Engineer
Ed Phillips
Software Engineer
Craig Petterson
Software Engineer
Kriss Wiltshire
Front-End Software Engineer
Gill Chantler
UX/UI Designer
Trisha Patel
Senior Customer Success Manager
Alice Bramley-Dymond
Customer Success Manager
Alex Thompson
Customer Success Executive
Chyara Cruz
Customer Success Executive
Flo Agunpola
Data Engineer
Amie Anderson
Solutions Executive
Matthew Cumberland
Financial Controller
Mark Allin
Strategic Advisor
Susanna Kempe
Strategic Advisor
Neil Morgan
Strategic Advisor