Feature overview

The next generation of customer community platforms

Design, engage, manage and grow your customer community in one easy-to-use platform

Now is the time to take full control of your community experience and create engagement that matters to your business

Our all-in-one platform gives you everything you need to power measurable business impact

Design

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Custom Branding

Create your ideal community experience – without developing from scratch

Custom Structure & Access

Build a structured, intuitive community experience – personalized to each member

Engage

Content, Learning & Events

Create habit-forming, high value knowledge sharing experiences

Self-Service & Collaboration

Connect the right members to the right knowledge and expertise

Manage

Analytics & Admin

Give your team the management tools, data insights and security controls to create measurable impact

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Integrations

Maximise impact by connecting to the tools your business already uses

Grow

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Community-Led Growth Methodology

Turn your goals into an actionable community strategy with step-by-step advice and easy-to-complete templates

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Strategic & Tactical Support

Access expert guidance and support to set your community up for long-term success

Design Custom Structure & Access

Build a structured, intuitive community experience – personalized to each member

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Spaces & rooms

Give your community focus with dedicated permission-based containers for connected content, courses and discussions. Engage segmented groups around a specific purpose like sharing relevant best practice, product updates or customer feedback.

Topics & tags

Easily organize every piece of content in your community to ensure members can find the right knowledge, when they need it.

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Custom navigation & pages

Design the layout of your community platform to lead members to the right experiences, promote marketing initiatives, insert code snippets or experiment with different structures to optimize engagement.

SSO, social logins and member authentication

Zapnito supports everything from OAuth and JWT to custom SSO to for maximum security and minimum friction. Easily set the community accessibility to public or private and empower members to invite trusted peers.

Custom sign-in & registration

Collect the zero party data you need to help each member get maximum value out of your community. Registration fields are fully customizable, giving you complete control over what information you use to create a personalized experience.

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Custom groups

Easily control who can access different community experiences. Configurable permissions also give you control over who can create content, access levels of networking and moderate the community.

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Advertising, sponsorship, & ecommerce

Create new revenue streams by monetizing your community through either advertising, sponsorship, or ecommerce courses. Easily control where advertising is featured and integrate with existing payment systems.

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Mobile app

Our platform is fully mobile responsive and works on all modern devices while our dedicated mobile app provides further access to your community from any device.

Engage Content, Learning & Events

Create habit-forming, high value knowledge sharing experiences

Premium post authoring

Our intuitive WYSIWYG editor makes composing and publishing simple for both admins and selected community members. Content can also be gated to drive further sign ups or data collection.

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Online courses

Create modern, flexible online courses and easily integrate with other tools to formalize your training with assessments and certification. Measure member progress with analytics dashboards and incentivise course completion with targets and rewards.

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Native video posting

Record video directly to community posts to deliver updates, announcements, interviews and round table chats quickly and easily.

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SEO tools

Make your brand easier to find by hosting authentic open conversations and optimize pages for search discoverability with easily editable meta tags and schema markups.

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Hybrid events

Bring experts together from across your community and beyond with our range of webinar integration tools. Establish your community platform as a home online for attendees, speakers and sponsors to connect and engage with relevant content all year round.

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Automated newsletters

Drive returning visits to your community by setting daily, weekly or monthly emails showcasing the latest and trending content. For more curated email communications you can select what content is promoted or integrate your community platform with existing email marketing tools to trigger the right emails at the right time.

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Manage Analytics & Admin

Give your team the management tools, data insights and security controls to create measurable impact