The next generation of customer community platforms
Design, engage, manage and grow your customer community in one easy-to-use platform
Now is the time to take full control of your community experience and create engagement that matters to your business
Our all-in-one platform gives you everything you need to power measurable business impact
Design
Custom Branding
Create your ideal community experience – without developing from scratch
Custom Structure & Access
Build a structured, intuitive community experience – personalized to each member
Engage
Content, Learning & Events
Create habit-forming, high value knowledge sharing experiences
Self-Service & Collaboration
Connect the right members to the right knowledge and expertise
Manage
Analytics & Admin
Give your team the management tools, data insights and security controls to create measurable impact
Integrations
Maximise impact by connecting to the tools your business already uses
Grow
Community-Led Growth Methodology
Turn your goals into an actionable community strategy with step-by-step advice and easy-to-complete templates
Strategic & Tactical Support
Access expert guidance and support to set your community up for long-term success
Create your ideal community experience – without developing from scratch
Fully white labeled platform
Take complete control of the look and feel of your community platform. Create a beautiful and seamless user-experience navigating between different branded platforms.
Custom domain
Attract more visitors and increase brand discoverability with a dedicated community subdomain.
Build a structured, intuitive community experience – personalized to each member
Spaces & rooms
Give your community focus with dedicated permission-based containers for connected content, courses and discussions. Engage segmented groups around a specific purpose like sharing relevant best practice, product updates or customer feedback.
Topics & tags
Easily organize every piece of content in your community to ensure members can find the right knowledge, when they need it.
Custom navigation & pages
Design the layout of your community platform to lead members to the right experiences, promote marketing initiatives, insert code snippets or experiment with different structures to optimize engagement.
SSO, social logins and member authentication
Zapnito supports everything from OAuth and JWT to custom SSO to for maximum security and minimum friction. Easily set the community accessibility to public or private and empower members to invite trusted peers.
Custom sign-in & registration
Collect the zero party data you need to help each member get maximum value out of your community. Registration fields are fully customizable, giving you complete control over what information you use to create a personalized experience.
Custom groups
Easily control who can access different community experiences. Configurable permissions also give you control over who can create content, access levels of networking and moderate the community.
Advertising, sponsorship, & ecommerce
Create new revenue streams by monetizing your community through either advertising, sponsorship, or ecommerce courses. Easily control where advertising is featured and integrate with existing payment systems.
Mobile app
Our platform is fully mobile responsive and works on all modern devices while our dedicated mobile app provides further access to your community from any device.
Create habit-forming, high value knowledge sharing experiences
Premium post authoring
Our intuitive WYSIWYG editor makes composing and publishing simple for both admins and selected community members. Content can also be gated to drive further sign ups or data collection.
Online courses
Create modern, flexible online courses and easily integrate with other tools to formalize your training with assessments and certification. Measure member progress with analytics dashboards and incentivise course completion with targets and rewards.
Native video posting
Record video directly to community posts to deliver updates, announcements, interviews and round table chats quickly and easily.
SEO tools
Make your brand easier to find by hosting authentic open conversations and optimize pages for search discoverability with easily editable meta tags and schema markups.
Hybrid events
Bring experts together from across your community and beyond with our range of webinar integration tools. Establish your community platform as a home online for attendees, speakers and sponsors to connect and engage with relevant content all year round.
Automated newsletters
Drive returning visits to your community by setting daily, weekly or monthly emails showcasing the latest and trending content. For more curated email communications you can select what content is promoted or integrate your community platform with existing email marketing tools to trigger the right emails at the right time.
Connect the right members to the right knowledge and expertise
Discussions
Bring the right groups of people together to host authentic and secure discussions around valuable topics. Upgrade from a one-to-many to a many-to-many communications approach to identify valuable customer feedback and empower members to solve challenges together.
Advanced & federated search
Give members the right knowledge at the right time with fast, reliable search. Extend the search capability beyond your community’s content and contacts to surface results in external knowledge bases or learning management software.
Member profiles, directories & networking
Give every member of your community the opportunity to showcase their interests and expertise with customizable profile pages. Import and export member data and facilitate communication and networking among members with searchable directories.
Private messaging
Control which community members can reach out directly to other members or brand experts to host live messaging chats directly inside the platform.
Video panels
Bring up to 10 community members and brand experts together for live video chats with directly inside the platform.
Give your team the management tools, data insights and security controls to create measurable impact
Turnkey & custom analytics
Get a clear view of what’s happening in your community and identify opportunities to create measurable impact. With full ownership of your community data, you can create fully customizable and interactive reporting dashboards to analyze and communicate your community’s progress to the rest of your team.
Permissions & moderation rules
100+ configurable permissions allow you to support multiple community segments in one platform. This allows you to simplify community operations and produce a valuable and personalised member experience at scale.
Security & audit logs
Maintain a healthy and valuable community experience with industry-leading privacy and security. Free and custom SSL certificates ensure secure connections for all members and audit logs provide a clear view of member activities to eliminate spam and abuse.
Member import/export
Maximize the value of your member data with simple imports to any other tool. Analyze raw data and gain deeper insights to drive measurable return on investment from your community.
Member & admin notifications
Bring members back into the community at the right time by reminding them of relevant activity via email or via integration with another channel. Also set up activity alerts for members of your team based on their role in the community.
Maximize impact by connecting to the tools your business already uses
Google Analytics
Integrate directly into your community platform to track member usage, engagement statistics and identify which areas of the community should be further optimized.
Cookie Consent Manager
Easily collect and store visitor consent by anonymizing data and allow visitors to take action on cookie acceptance and rejection.
5,000+ apps via Zapier
Connect your community with the apps you already use to created automated management workflows. With reliable data sharing between different systems, you can spend more time building human relationships with priority members.
External platform embeds
Extend the reach and impact of your community with the option to embed content channels via an embed widget on third party sites. With SSO, embeds can create call to action which link multiple branded platforms.
Payment systems
Drive revenue directly from your community platform by integrating payment services like Stripe. Transform your ability to offer community-as-a-service by receiving payments for membership, online courses, events or premium content.
Custom integrations
Beyond Zapier and native integrations, our expert team are on hand to help you create more bespoke integrations between systems through our own rest hooks.