Advocacy & Loyalty
Give customers a platform to share success
Drive referrals, user generated content and reviews by empowering customers to celebrate achieving their goals with peers
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Take a proactive approach to driving brand advocacy
In competitive markets, reviews and referrals are often a deciding factor for buyers of your products or services.
Zapnito gives you everything you need to create a one-stop destination for customers to access personalized knowledge sharing experiences - making it easier to identify new advocates and amplify positive word of mouth.
One platform to scale the voice of your customers and partners
Create a single brand destination for customers or partners to keep up to date with brand announcements, contribute valuable feedback and help prospects understand the value of your product
Leverage zero-party data for personalization
Build a detailed understanding of every customer by customising registration fields or tracking what topics and people they follow
Drive one-to-many and one-to-one testimonials
Engage customer segments in dedicated discussions or engage in direct feedback loops with individuals as private messages
Turn customers into key contributors
Empower customers to support each other by starting valuable discussions, publish expert content and hosting community-led events
Keep every customer in the loop
Leverage personalized community notifications, newsletters and @mentions to ensure every customer can share relevant updates across their network
Leverage social proof and loyalty across the customer lifecycle
Aquisition
50%
increase in likelihood to buy as an active community member
Adoption
40%
increase in engagement with educational content
Retention
30%
decrease in likelihood to churn as an active community member
Advocacy
+12
increase in NPS score with Zapnito-powered community
Analyze behaviours to drive engagement and advocacy
Make the most out of existing relationships and proactively reduce churn with a clear view of who is most and least engaged in your community. Zapnito's community analytics tools allow you to uncover valuable insights view of organizations, members, and activity types.
Data controls:
Connect your tech stack to drive limitless customer engagement
Integrate with tools you already use to automate workflows and enrich customer insights
Fast implementation. Expert guidance.
Focus on long-term impact with 1-on-1 support every step of the way from our UK-based team of community specialists
