Create a branded hub to create deeper engagement with your expertise
Place community at the heart of your client acquisition, adoption, retention and advocacy with a single enterprise-grade community platform
Zapnito modernizes how business services brands create an end-to-end community experience
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Too many business services brands try to drive engagement with multiple legacy tools designed for other purposes
- Clients cannot access the knowledge they need, when they need it
- Your team has limited control over client engagement data, making it hard to create measurable impact
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Zapnito centralizes where your client learn, share and connect to drive Community-Led Growth
- Full capabilities of an enterprise-grade customer community platform
- Expert support to deliver a community strategy based on your priority business objectives
Give your clients an outstanding community experience and your business a platform to grow
Improve discoverability and conversion
- Drive greater awareness of the expertise your consultants and partners provide by hosting authentic discussions with clients
- Create new opportunities for revenue generation with gated and paid content
- Leverage zero-party data to put each client on a personalized pathway through your best resources and events
Improve self-service and client satisfaction
- Reduce client communications admin by creating an intuitive knowledge base – making onboarding resources and client generated content more accessible
- Accurately measure what content and activities clients are engaging with to offer more personalized recommendations
- Create a seamless experience between your community and other branded products with SSO, federated search and embeddable widgets
Improve satisfaction and quality of feedback
- Create open and private rooms for custom groups to simplify brand announcements, ideation and feedback
- Identify and proactively support your most and least engaged clients with community analytics
- Matchmake members to offer community-as-a-service or drive additional revenue in-platform with micro-consulting via video panels
Improve referrals and reviews
- Create private rooms and discussions for your most engaged clients to test ideas, incentivise referrals and develop new educational content
- Reduce client acquisition costs and scale community growth with 2-click inviting and sharing
- Give your most engaged clients a platform to share their successes with custom authoring and admin settings
Purpose built solutions for leading business services brands
Self-service knowledge base
Easily organize your content, courses, resources and discussions to create an intuitive self-serve experience where clients can quickly find answers to their questions
Multi-network communities
Set up unlimited groups such as prospects, clients, partners or ambassadors to control what content, discussions, announcements, resources and contacts each member can access over time
Community-as-a-service
Member directories, networking and payment integrations allow you business create new revenue streams by monetizing member matchmaking and micro-consulting
Community analytics
Our community data platform has in-built, real-time and customizable analytics tools including more than 20 reports to help understand the members and content driving engagement
Onboarding and education
Create courses to repurpose your best content, breakdown complex subjects and track member education to offer more proactive and effective client support
Feedback & ideation
Gather your most engaged clients in private rooms to unpack pain points, identify trends and collaborate to generate new, innovative service solutions
Connect your community platform to the tools your business already uses
From CRM to analytics, Zapnito’s native and custom integrations ensure your community takes your client experience and insight to the next level
