Technology Brands
Power customer engagement at scale
Technology brands use Zapnito to improve education and participation across the customer lifecycle to drive retention and growth
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Consolidate tools with an all-in-one community engagement platform
Zapnito brings discussions, courses, content, events, and more – into one personalized self-serve platform helping you improve customer growth and retention
Turn audiences into key contributors
Empower customers to support each other by starting valuable discussions, publish expert content and hosting community-led events
Bring self-serve content to life as courses
Guide customers toward success using self service learning journeys by curating existing articles, videos and documents
Centralize discussion and announcements
ACreate dedicated spaces to share public company updates, build custom groups to host advisory boards or gather feedback on closed beta tests
Create habit-forming experiences
Increase the frequency and value of customer engagement with personalized community notifications, newsletters and @mentions
Maximize engagement to unlock 23% more revenue per customer
Aquisition
50%
increase in likelihood to buy as an active community member
Adoption
40%
increase in engagement with educational content
Retention
30%
decrease in likelihood to churn as an active community member
Advocacy
+12
increase in NPS score with Zapnito-powered community
Drive self-service with a community knowledge base
Give customers everything they need to answer questions, share insights and help troubleshoot challenges. Leverage community participation to reduce support and marketing costs.
Capture feedback and data to build better products
Centralize where you exchange ideas with customers to improve your product or service. Take full control of your community engagement data to identify opportunities to maximize retention and growth.
Make customer connection your competitive advantage
Create authentic engagement touchpoints at scale and drive customer success through networking and knowledge sharing
Connect your tech stack to drive limitless customer engagement
Integrate with tools you already use to automate workflows and enrich customer insights
Flexible, reliable and secure – at scale
Custom branding
Configure logos, fonts, colors and your domain name to create a seamless user-experience across different branded platforms
Community analytics
Track community activity as whole and drill down into the members and groups driving engagement
Permissions & Moderation
Automated moderation, custom groups and 100+ configurable permissions allow you to streamline community operations
Member invites
Allow members to send one-click community invitations to their network to drive advocacy and membership growth at scale
“We are treating our community as the glue around our other products moving forward. In 6 months, our product adoption rate has increased by 21%.”
Evan Brennan-Johnson Communications Manager NPSx, Bain & Company