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2024 Customer Engagement Trends: Insights From 20+ Reports
Community-Led Growth

2024 Customer Engagement Trends: Insights From 20+ Reports

A lot can change in a year. To help you stay ahead of the curve, we have read and extracted the 8 major customer engagement trends from over 20 top 2024 forecast reports. These reports cover predictions across consumer behaviors, technology, marketing, and customer experience. What did we learn? 2024 will reshape how businesses engage […]

11 Best Online Community Platforms for 2024 | Compared
Community Management

11 Best Online Community Platforms for 2024 | Compared

B2B customers join online communities to seek product insights, network with others, and access knowledge from trusted peers. At its core, a brand’s online community is a space to engage with customers by helping them achieve their goals. B2B customers who are fully engaged have a 23% higher lifetime value. To make the most of […]

Designing Zapnito’s New Brand Identity
Uncategorized

Designing Zapnito’s New Brand Identity

The Zapnito brand didn’t stand out. Here’s how we fixed it.  At Zapnito, we once assumed that our distinctiveness would naturally shine through. Our product and strategic support has helped many leading B2B brands to build successful online communities, built around knowledge sharing. This (we believed) is how and why people would remember us.  Today […]

The 7 Best Ideas for Community Engagement
Community Management

The 7 Best Ideas for Community Engagement

For B2B communities to thrive and grow—engagement is essential.  No matter your type of community, it’s important to give your members a sense of purpose and a reason to keep coming back. But sometimes it’s hard to know where to start.  That’s why we’ve rounded up these seven strategies for kickstarting engagement in your community. […]

Your Go-To Guide to B2B Community Management [2024]
Community Management

Your Go-To Guide to B2B Community Management [2024]

Online communities are a hot-button topic for B2B leaders, and it’s easy to see why.  Developing an active digital space not only helps achieve greater revenue and sales—it also enables businesses to boost brand loyalty and customer retention by fostering meaningful relationships.  These relationships help uncover strategies for growth and innovation, by tapping into exactly […]

How to Unlock Customer Success in Your B2B SaaS Company
Community Management

How to Unlock Customer Success in Your B2B SaaS Company

→ Turn customers into product advocates, and activate retention and growth with our playbook here. ← Your customer success strategy could be what your B2B SaaS company needs to get to that next stage of growth. That’s because they impact every aspect of business — from customer retention and customer lifetime value to the reputation […]

Why Creating an Online Community is Key to Customer Retention
Uncategorized

Why Creating an Online Community is Key to Customer Retention

Check out the complete guide on community-led customer retention at Zapnito’s Community. It is free to register! Winning new business. There’s no feeling like it.  But just as—if not more—important is keeping that business.  If you can’t retain customers, you’ll never grow. It’s like pouring sand into a bucket with holes.  And eventually it can […]

Everything You Need to Know About Online Communities
Community Management

Everything You Need to Know About Online Communities

For decades, community has been the heart and soul of the internet. Trends come and go, but one constant is our desire to connect with others around the world. Today, as our trust in traditional sources of online community continues to be eroded by misinformation, commercialization, and abuse, internet users are abandoning social media in […]

Announcement: Zapnito and Springer Nature Extend Partnership
Knowledge Communities

Announcement: Zapnito and Springer Nature Extend Partnership

Zapnito announces that global academic publisher, Springer Nature will be expanding its 7-year partnership with the all-in-one platform provider, built to power community led- growth. Charles Thiede, CEO and Co-Founder of Zapnito, adds: Springer Nature has always been ahead of the curve in terms of innovation, and really illustrates what’s possible with online communities. They’ve […]