The Definitive Guide to Community Management
Increase engagement, drive customer advocacy and stickiness that boosts retention and the bottom line.

The Definitive Guide to Community Management
A handy guide of all the major things you need to know as you embark on your community management plans.
Set Up Your Plan
A 9 steps plan to build and grow your online community.
Increase ROI
Learn some potential returns you can track and communicate.
Misconceptions
From ‘if we build it, they will come’ to ‘treating it like traditional publishing’.
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